Meenakshi J
CHENNAI,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations.
Overview
9
9
years of professional experience
Work History
Deputy Branch Manager
ICICI BANK LTD
06.2021 - Current
- Responsible for day-to-day Operations and Administration of the Branch, ensuring strict compliance with Bank's policies and procedures
- Checking the KYC documents of clients for on boarding the clients
- Tracking NPS to check customer satisfaction for better customer retention
- Conducting EDD's based on the risk profile
- Review and authorize all documents pertaining to New Account Opening, Clearing and Safe Deposit Lockers before forwarding it to Regional/Central Processing Centre for processing
- Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Service Relationship Manager
Indusind Bank Ltd
10.2020 - 06.2021
- Preventive complaint management
- Handling Pioneer customer base for 17 branches in Tamilnadu
- Closure of customer service request on tact
- Coordinating with relationship managers and branch ops to ensure fast processing/response to customer queries and requests
- Cross selling of assets and liabilities to pioneer clients.
Service delivery Manager
08.2019 - 09.2020
- Branch Operations and Audit Compliance
- Supervise & Monitor Personal Banker and contract staff in terms of productivity & other issues
- Resolution of customer queries/complaints
- Review Daily Accounts Opened, report and update SS cards with account number
- Monitoring all Dummy accounts.
Accounts Executive
GTK & ASSOCIATES
11.2018 - 07.2019
- Maintains purchase and sales Report
- Document financial transactions by entering account information
- Summarize current financial status by collecting information verify, allocate, post and reconcile transactions.
Personal banker cum WD
HDFC Bank
09.2015 - 10.2018
- Checking the KYC of the Client to improve the operational process of the Bank
- Ensure Internal Control procedures are in place at the Branches at all times
- Review and authorize all documents pertaining to New Account Opening, Clearing and Safe Deposit Lockers
- Responding to Internal / External Audit queries in a timely manner, ensuring that the discrepancies pointed out by them are corrected immediately.
Education
MBA -
Bharatiyar University
03.2012
B COM
03.2010
Skills
- Operations Management
- Compliance knowledge
- Team Management
- Sales Development
- Branch Operations Management
- Customer Service
Timeline
Deputy Branch Manager
ICICI BANK LTD
06.2021 - Current
Service Relationship Manager
Indusind Bank Ltd
10.2020 - 06.2021
Service delivery Manager
08.2019 - 09.2020
Accounts Executive
GTK & ASSOCIATES
11.2018 - 07.2019
Personal banker cum WD
HDFC Bank
09.2015 - 10.2018
MBA -
Bharatiyar University
B COM
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