Relativity
Meenakshi Jaswal
Manager Operations - EDiscovery
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Manager Operations - EDiscovery
IOTA Analytics Pvt. Ltd
01.2021 - Current
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Manager Operations - Data Management Group
IDS Infotech Ltd.
05.2014 - 12.2020
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Associate Project Manager
IDS Infotech Ltd.
01.2011 - 04.2014
- Enhanced client satisfaction with timely project delivery, ensuring high-quality results and meeting expectations.
- Supported senior project managers in executing complex initiatives by performing research, data analysis, and presentation preparation tasks as needed.
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Managed budgets and financial forecasting for multiple projects, maintaining cost control while delivering desired outcomes.
- Negotiated contracts with vendors and suppliers to secure optimal pricing for materials and services needed for projects.
- Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
- Developed comprehensive project plans, outlining tasks, timelines, and resources required for successful completion.
- Improved project efficiency by streamlining communication and collaboration between team members.
- Documented project progress to fulfill project requirements and establish traceability.
- Mentored and guided staff to enhance performance and exceed customer expectations.
- Developed and implemented project plans and budgets to ensure successful execution.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Shift Leader
IDS Infotech Ltd.
06.2008 - 12.2010
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Actively participated in community events on behalf of the company, strengthening brand awareness within the local area.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Enforced company policies and regulations with employees.
- Conducted performance reviews and provided staff with feedback and guidance.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Team Leader - FTP
IDS Infotech Ltd.
04.2006 - 05.2008
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Educated staff on organizational mission and goals to help employees achieve success.
- Gathered, organized and input information into digital database.
Process Associate
IDS Infotech Ltd.
04.2005 - 03.2006
- Maintained high levels of data confidentiality through adherence to company policies and procedures.
- Streamlined processes by identifying inefficiencies and implementing improvements.
- Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
- Conducted quality assurance checks on completed work, ensuring accuracy and compliance with established guidelines.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Education
Master of Arts - Economics
GGC11
Chandigarh 04.2001 -
Bachelor of Arts - Mathematics And Economics
GGC11
Chandigarh 04.2001 -
Skills
Business Administration
undefinedAccomplishments
- Working as Internal Auditor for ISO 9001 & 27001
- Achieved consistent growth throughout the career started from a - Process Associate to a Manager
- Received recognitions for outstanding performance at various levels (employee of the Month, Quarter & Year)
- Received recognition for Service excellence.
- Received Unstoppable award for additional responsibilities (additional KRA) & initiatives beyond his/her routine responsibility areas
- Awarded as 1st Runner-up in 12th North West Qualtech Awards for quality
Software
LawPrediscovery
MS Office
PowerBI
Litigation Billing Tools
Timeline
Manager Operations - EDiscovery
IOTA Analytics Pvt. Ltd
01.2021 - Current
Manager Operations - Data Management Group
IDS Infotech Ltd.
05.2014 - 12.2020
Associate Project Manager
IDS Infotech Ltd.
01.2011 - 04.2014
Shift Leader
IDS Infotech Ltd.
06.2008 - 12.2010
Team Leader - FTP
IDS Infotech Ltd.
04.2006 - 05.2008
Process Associate
IDS Infotech Ltd.
04.2005 - 03.2006
Master of Arts - Economics
GGC11
04.2001 -
Bachelor of Arts - Mathematics And Economics
GGC11
04.2001 -
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