Meenakshi Jha
Program Officer - Quality
NEW DELHI
Summary
Experienced staff leader with a strong work history and motivational approach. Proficient in employee training and skilled at using organized methods for daily planning, scheduling, and customer service. Forward-thinking and industrious professional with a diplomatic communication style focused on engagement and satisfaction for optimal results.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
5
5
Certifications
Work History
Quality Officer- Eye Health
Sightsavers
11.2022 - Current
- Conducted data review and followed standard practices to find solutions.
- Monitored the performance of quality management systems, using data-driven insights to drive continuous improvement initiatives across the organization.
- Reported problems and concerns to management.
- Performed tests and inspections to conform to established standards.
- Improved product quality by implementing thorough inspection processes and updating standard operating procedures.
Assistant Manager- Optometry Trainer
Lenskart Academy
10.2021 - 10.2022
- Trained New hire trainees of optometry , sales executive and store managers
- Created courses on LMS
- Created PPT and question forms for learning and assessments.
- Clinical Training, Training on type of lenses and pitching for lenses
Store Manager
Jaff's Optical
02.2021 - 08.2021
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Clinic Head
Ansal University Gurgaon
01.2019 - 05.2020
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance consistently arriving to work ready to start immediately.
- Teaching and training of students,Handling specialty contact lenses,Low vision clinic and dispensing counter independently
Senior Optometrist
Monga Opticians Gurgaon
03.2018 - 01.2019
- Engaged and interacted with customers to create Sales positive shopping experiences and drive revenue growth.
- Team management Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational Clinical interventions efficiency.
- Rotated merchandise and displays to feature new Clinical inventory control products and promotions.
- Oversaw receiving and display of incoming products, meeting planned promotions and Performing clinical seasonal rotation for sales events.
Senior Optometrist
John Jacobs
08.2016 - 02.2018
- Have worked in both premium branches of the store Clinical evaluations Khan Market and Galleria Gurgaon.
- Handled multiple times in absence of SM.
- Team coordination Individual sales and conversion has remained high in complete tenure.
- Good relationship with customers as well.
- Trained new joiners for both the stores whoever joined in my tenure.
- Troubleshooting Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from merchandise, protecting company reputation and loyal client base.
- Devoted special emphasis to punctuality.
Consultant Optometrist
Better Vision
04.2015 - 07.2016
- Worked as a Senior Optometrist and contact lens consultant.
- Independently Error Free Refraction, Flawless practiced ROSEK, RGP, and SOFT CONTACT LENSES.
- Dispensing/ Sales, Efficient store and Team management, Customer handling and trouble shooting.
Contact Lens Resident
L V PRASAD EYE INSTITUTE
03.2013 - 03.2015
- Learnt all sorts of specialty contact lens fittings, managed independent OPD, and helped setting up CL department in LVP Vijayawada branch.
- Handled Comprehensive OPD independently.
- Practiced Scleral Lenses independently
Junior Optometrist
Vasan Eye Care
08.2012 - 02.2013
- Refraction and pre and post Lasik work up.
- Mentored two interns.
- Prescribed eyeglasses and contact lenses in alignment with patient needs.
Clinical Optometrist
Sankara Eye Hospital
08.2011 - 06.2012
- OPD work up, outpatient camps and corporate camps.
Education
Masters - Masters Optometry
Sushant Uiversity
08.2019 - 08.2022
Bachelors of Optometry - Optometry
NSHM DURGAPUR
08.2007 - 08.2011
12th -
Jharkhand Academic Council
03.2004 - 03.2006
10th -
Vidyavinodini
03.2002 - 03.2003
Certification
Internship from Shroff Charity eye Hospital
Timeline
Quality Officer- Eye Health
Sightsavers
11.2022 - Current
Assistant Manager- Optometry Trainer
Lenskart Academy
10.2021 - 10.2022
Store Manager
Jaff's Optical
02.2021 - 08.2021
Masters - Masters Optometry
Sushant Uiversity
08.2019 - 08.2022
Clinic Head
Ansal University Gurgaon
01.2019 - 05.2020
Senior Optometrist
Monga Opticians Gurgaon
03.2018 - 01.2019
Senior Optometrist
John Jacobs
08.2016 - 02.2018
Consultant Optometrist
Better Vision
04.2015 - 07.2016
Contact Lens Resident
L V PRASAD EYE INSTITUTE
03.2013 - 03.2015
Junior Optometrist
Vasan Eye Care
08.2012 - 02.2013
Clinical Optometrist
Sankara Eye Hospital
08.2011 - 06.2012
Bachelors of Optometry - Optometry
NSHM DURGAPUR
08.2007 - 08.2011
12th -
Jharkhand Academic Council
03.2004 - 03.2006
10th -
Vidyavinodini
03.2002 - 03.2003
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