Meenakshi Jhamb
Jaipur
Summary
Dedicated hospitality professional with over a decade of experience in front office management and guest relations. Seeking a challenging role in the hospitality industry where I can leverage my leadership skills, passion for technology integration, and commitment to exceptional guest service to contribute to organizational success and personal growth.
Overview
14
14
years of professional experience
Work History
Rooms Division Manager
Sujan Jawai
Jawai
04.2025 - Current
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Implemented training programs for staff on customer service best practices.
- Implemented training programs for new team members in service standards.
- Managed daily operations of front office and housekeeping departments.
- Developed departmental budgets aligning with overall hotel financial goals.
- Ensured compliance with safety and health regulations throughout the property.
- Ensured that all guest requests were handled promptly and efficiently.
- Conducted regular meetings with employees in order to discuss their job performances as well as setting goals for improvement where required.
Senior Front Office Manager
Aamaghati Wildlife Resort
Ranthambore
04.2023 - 04.2025
- Ensure high levels of guest satisfaction by delivering personalized services, handling special requests, and promptly resolving complaints.
- Supervise front desk, reservations, concierge, and bell desk operations to ensure smooth daily functioning.
- Train, mentor, and manage front office staff to uphold service standards and optimize performance.
- Collaborate with the revenue team to optimize room rates, occupancy levels, and front office sales.
- Monitor room availability, oversee booking processes, and ensure efficient room assignments.
- Develop, implement, and maintain SOPs for front office operations to ensure efficiency and consistency.
- Work closely with housekeeping, food & beverage, and other departments to ensure seamless guest experiences.
- Manage front office budgets, control costs, and prepare financial reports as required.
- Coordinate special arrangements for VIP guests and oversee loyalty.
Front Office Manager
Reliance VIP Residency
Gujarat
05.2023 - 11.2024
- Managed daily front office operations and guest services at a luxury residency.
- Monitored inventory levels of supplies, ordering as necessary for seamless operations.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
Assistant Front Office Manager (H.O.D.)
Hotel Clarks Amer Jaipur
Jaipur
03.2022 - 04.2023
- Supporting, training, and supervising front office staff.
- Preparing monthly management reports on customer feedback, bookings, and cancellations.
- Directly accountable for implementing financial controls where required specifically assessing current levels and driving down costs where possible.
- Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
- Accountable for highlighting the presence of high profile VIP guests to all departments ensuring all needs are met during their stay.
- Managing the departmental budget.
Front Office Manager
NIMS University
Jaipur
01.2021 - 12.2022
- Managing a team of 10, ensuring a smooth and efficient service delivery.
- Implement and maintain the Statutory and Company standards of hygiene, health and safety and take any action as is necessary.
- Ensure all food is prepared to a high standard as per service level agreement, Company policy and current legislation.
- Efficient management of the Student Mess which caters breakfast, lunch and dinner.
- Overall supervision of hospitalities for the External auditors and examiners of universities.
- Guest Management of the Chairman's office.
- Management of the Chairman's office.
- Overall monitoring Maintenance issues at admin block.
- Overall supervision of hospitality services of the Chairman's guests.
Assistant Front Office Manager
Shangri-La Hotel
Bangalore
02.2020 - 10.2020
- Ensure all guests are being treated in an efficient and courteous manner and that all Shangri-La standards are being applied.
- Responsible for delivering recruitment, training, retention and ongoing professional development for all the staff of the department.
- Directly accountable for implementing financial controls where required specifically assessing current levels and driving down costs where possible.
- Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
- Accountable for highlighting the presence of high profile VIP guests to all departments ensuring all needs are met during their stay.
- Actively assessing current customer feedback and implementing corrective action to any weak areas to encourage repeat customers.
- Reverting to all guest feedback on social media platforms.
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Front Office Manager
Fairfield by Marriott
Chennai
12.2018 - 02.2020
- Heading the Front Office department with Generating and managing business of over INR 1 Crore with a team of 22 members.
- Responsible for Recruiting, Training, Motivating the staff to achieve maximum guest satisfaction and profitability to hotel with excellent customer service.
- Was also responsible for tracking GXP-Empower Guest experiences cases and chat response time.
- In addition, I was responsible for the Marriott BonVoy membership program where I was required to ensure that all guests who are members are acknowledged and welcomed meeting all Marriott standards.
Senior Guest Leader - H.O.D
Holiday Inn Express
Hyderabad
02.2018 - 11.2018
- Hire front desk, concierge, and night audit staff; train on service standards.
- Install and test the PMS, payment systems, and POS.
- Create SOPs for front office tasks; set up guest profile procedures.
- Arrange the reception area, concierge materials, and ensure all equipment works.
- Establish communication protocols with housekeeping, maintenance, and F&B.
- Run test check-ins, guest interactions, and feedback collection.
Duty Manager
The Leela Palace
Chennai
02.2017 - 02.2018
- Front Office Operations (Includes Front Desk / Guest Services / Guest Relations / Concierge / Business Centre / Recreation Centre).
- People Management (Recruitment, Performance Review, Appraisals).
- Managing Department Profit & Loss, Budget Preparations, Up-sell program.
- Cost Containment.
- Departmental Up-sell program champion.
- Up Keep Guest Satisfaction Index/Survey Brand Program Champion.
- Departmental Trainer (Identify training needs, design training plan).
- Review Policy, Procedure and Task Outlines continuously and make amendments when required.
- Initiate new programs/projects to enrich guest experience.
- Conduct and Initiate Departmental Communication forums.
- Maintain Grooming Standards.
Sr. Duty Manager
Hotel Royal Orchid
Bangalore
03.2014 - 01.2017
Guest Relation Manager
Hotel Royal Orchid
Jaipur
07.2013 - 02.2014
Guest Relation Executive
Hotel Royal Orchid
Jaipur
10.2011 - 06.2013
Education
PG Diploma - Hospitality
Wellingkar Institute of Management
Bachelor of Arts -
Vardhaman Open University
Career Interests And Passions
- Technology Integration: Passionate about utilizing technology to improve guest services and streamline front office operations.
- Guest Feedback Utilization: Committed to using guest feedback as a continuous improvement tool for service excellence.
- Crisis Management: Dedicated to developing skills in crisis management to ensure guest safety and satisfaction.
- Sales and Revenue Management: Enthusiastic about optimizing revenue strategies while maintaining high service standards.
- Brand Advocacy: Focused on promoting the hotel brand through positive guest interactions and memorable experiences.
References
Reference will be provided upon request.
Achievements And Recognitions
- Certificates of Excellence: Consistently recognized for service excellence based on positive guest feedback.
- 'Guest Champ' Award: Honored for exceptional service delivery, reflecting positive guest feedback.
- Performance Reward: Received a reward of ₹1 lakh for best overall performance.
- Service Recognition: Recognized multiple times on TripAdvisor and various OTA platforms for delivering exceptional service.
- 'Shining Star' Award: Awarded for demonstrating a positive attitude and commitment to guest satisfaction.
- 'Manager of the Quarter': Recognized for outstanding leadership and team performance.
Personal Information
- Total Experience: 13 years + of Hospitality Industry experience.
- Date of Birth: 03/10/92
Languages
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Rooms Division Manager
Sujan Jawai
04.2025 - Current
Front Office Manager
Reliance VIP Residency
05.2023 - 11.2024
Senior Front Office Manager
Aamaghati Wildlife Resort
04.2023 - 04.2025
Assistant Front Office Manager (H.O.D.)
Hotel Clarks Amer Jaipur
03.2022 - 04.2023
Front Office Manager
NIMS University
01.2021 - 12.2022
Assistant Front Office Manager
Shangri-La Hotel
02.2020 - 10.2020
Front Office Manager
Fairfield by Marriott
12.2018 - 02.2020
Senior Guest Leader - H.O.D
Holiday Inn Express
02.2018 - 11.2018
Duty Manager
The Leela Palace
02.2017 - 02.2018
Sr. Duty Manager
Hotel Royal Orchid
03.2014 - 01.2017
Guest Relation Manager
Hotel Royal Orchid
07.2013 - 02.2014
Guest Relation Executive
Hotel Royal Orchid
10.2011 - 06.2013
PG Diploma - Hospitality
Wellingkar Institute of Management
Bachelor of Arts -
Vardhaman Open University