Meenakshi Kapoor

To work in competitive & challenging environment to utilize my skills in the best manner, in order to achieve organizational goal and to support the firm with my strengths.

A self-motivated professional with 12+ years of quality experience in Lead to Cash, Supply Chain Management, Tender Proposals and Contract Development, Contract Negotiation, Lead to cash cycle & Office administration.

Efficient billing professional with 15 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.

• British Telecom, 01/01/22 to present, International Billing Associate, Group Customer Billing, Working on day-to-day billing processes for UK and international customers., Billing includes - working on the billing back up data for billing requests, preparing the specifications for the accounts to be billed monthly/quarterly/yearly basis, calculate, and add accurate charges on the gateway system followed by Trial Bill run and completing the final bill production., Generating invoices and sending the invoices along with proper back up sheets to the customers on daily basis., Work on billing requests based on service renewals and service cease for the customers., Calculate correct billing amounts to be applied for service renewal., Account maintenance, new account creation, account cease, account maintenance for the customers., Credit processing – Work on credit requests, calculate the accurate amount to be credited, prepare credit notes seek required business and financial approvals followed by issuing of credit note to the customers., Resolve customer queries on daily basis for the invoices raised regarding PO renewals, correct charges, account information change on the system., Work closely with the functional managers as well as account managers to provide excellent customer service Right first time and on time delivery of the invoice., Ensuring a smooth month end close with zero unidentified open items., Preparing monthly report on credit issued, total billed & unbilled revenue., Uploading Invoices on customer portal viz Ariba, Coupa, Taulia, Esker, Oracle and Supplier Portal such as American Express.
• JEOL India Pvt. Ltd., 12/01/12 to 07/31/21, Assistant Manager-Sales & Service Support, Sales & Service, Reviewing Tender Documents, Scope of Work, checking the feasibility for qualification, financial criteria, preparing presentation, information to management to get approval for bidding and final submission of Tenders online and offline for instruments and their parts thereof on government and private portal such as GeM, Ariba and SAP in accordance with proper documentations., Supervise team in completion of tender requirements within stipulated time., Preparation of technical and commercial write ups on company offers for inclusion in tenders., Preparing and quoting against sales / service enquires floated by various clients negotiating term with the client at a cost best suited for them., Prepare RFQs, executes Purchase Orders, negotiating terms with vendors., Prepare and analyse Purchase order reports to track purchasing and supplying trends within the Organization., Coordinating globally for timely delivery of shipments; coordinating with logistics thereof for timing and smooth delivery of material., Prepares and monitoring service contract for all India Region based customers., Preparing Warranty Claims for the parts/ machine under warranty and further shipment of parts for repair and return., SPOC in Analyzing Customer Issues and requirements and performed Corrective Action and Preventive Action., Connect with customers for overdue invoices and collecting payments., Coordination with accounts team for allocating payments received from customer to respective invoices., Well versed in managing travels for Indian/ Overseas Colleagues.
• Aford Infocom Pvt. Ltd., 01/01/11 to 12/31/12, Executive Accounts & Operations, Administration, Respond to customer enquiries and complaints, by telephone or in writing, after having checked the relevant facts from existing records., Understanding Client’s Requirement, Drafting project proposals., Act as a coordinator between client and the operational teams., Responsible for handling web design and development leads generated through website and converting them into sales., Mentoring of the juniors within the Team., Looking after recruitment activities like screening and hunting resume according to the requirements of the organization., Coordinating with candidates and organizing interviews, handling joining formalities.
• Jagson International Ltd., 01/01/08 to 01/31/11, Accounts Assistant, Accounts, Check ledgers, statements, and accounts to identify errors and take any necessary corrective action, referring more complex items to the supervisor., Reconciliation of Bank Accounts., Controlling Staff Advances/ Imprest., Preparing invoice in accordance with Purchase order received from customer., Work in Tally 9 Used to do all vouchers entries., Work in MS-Word, MS-Excel, Outlook Express.

• +91.9811399294
• +91.9650014516

• Father's Name: Lt. Mr. K.K. Kapoor
• Date of Birth: 11/25/86
• Marital Status: Married