Meenakshi Kaul
Mumbai
Summary
Dynamic and results-driven leader with over 18 years of experience in software development and project management. Currently seeking to leverage my expertise in coding, innovation, and customer care to drive strategic initiatives and enhance organizational efficiency in a challenging environment. Dynamic individual with hands-on experience in Software development and Lifecycle Management, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Software Development and Care
Eastside Consultancy Private Ltd.
05.2024 - Current
- Drive strategic transformations that enhance customer experience, transitioning from reactive to proactive support
- Oversee integration of Development and Care teams to enhance operational efficiency and collaboration
- Guide the development team in implementing best practices and innovative solutions for product enhancement
- Collaborate with the development team to brainstorm and generate ideas for new product development, aligning them with market needs and customer feedback
- Support the sales team by providing technical insights and product demonstrations to clients, ensuring they understand the value proposition
- Implement initiatives that provide comprehensive insights into the customer lifecycle, helping to tailor services and improve satisfaction
- Accomplishments: Successfully led a transition project that improved customer satisfaction ratings by 25% within the first quarter
- Developed a new feedback loop system that decreased response time to customer inquiries by 40%.
Software Development Head
Eastside Consultancy Private Ltd.
08.2023 - 04.2024
- Managed software projects from start to finish, ensuring they were completed on time and met quality standards
- Guided and supported team members, encouraging teamwork and new ideas
- Worked with different teams to improve product features based on user feedback
- Set up processes to streamline development work
- Partnered with sales and marketing teams to ensure products met customer needs and helped increase sales
- Accomplishments: Spearheaded a software enhancement project that resulted in a 30% increase in product adoption rates
- Implemented Agile methodologies, leading to a 20% improvement in project delivery timelines.
Software Development Manager
Eastside Consultancy Private Ltd.
09.2021 - 07.2023
- Oversaw the software development process to ensure alignment with business goals
- Engaged with clients and team members to gather requirements and create action plans
- Introduced best practices for software development to boost team performance and product quality
- Held regular project check-ins to identify areas for improvement
- Accomplishments: Achieved a 15% reduction in software defects through improved testing processes and team training
- Successfully delivered a major software project ahead of schedule, earning commendations from stakeholders.
Principal Software Consultant on Contract
REPL Singapore
04.2019 - 08.2021
- Provided consultancy, development, and design of various websites, mobile, and desktop applications
- Conducted training in web development for technologies including Magento, PHP, SQL Server 2008, HTML5, MySQL, CSS3, and JavaScript for customer development and maintenance teams.
Consultant on Contract
Smart Collaborative Solutions, Gurgaon
04.2017 - 04.2019
- Developed solutions that met technical specifications and design requirements for the Document Management System (DMS)
- Created metadata searching modules, Matter Creation Interface, Workspace Creation Utility, and add-ins for Microsoft Outlook
- Led client interactions for issue resolution and provided ongoing support to ensure user satisfaction
- Worked on implementations and offered continuous support for various clients
- Trained clients and new developers on the overall operation and workflow of the application
- Key Accomplishments: Successfully delivered multiple technical solutions, enhancing operational efficiency for legal firms
- Established effective communication with clients, leading to increased satisfaction and trust in the services provided.
Project Lead
Smart Collaborative Solutions, Gurgaon
12.2013 - 03.2017
- Provided solutions to technical issues and ensured development schedules were met while delivering solutions that met technical specifications and design requirements
- Developed metadata searching modules, Matter Creation Interface (web interface), and Workspace Creation Utility
- Created add-ins for Microsoft Outlook, Word, and Excel to integrate with DMS for efficient document management
- Customized and configured the application based on diverse client needs
- Engaged in direct client interactions for issue resolution and support
- Developed and managed a Magento-based online portal for selling systems integration hardware, catering to clients globally and focusing on specialized needs.
Senior Software Engineer
Smart Collaborative Solutions, Gurgaon
12.2010 - 11.2013
- Developed an in-house portal for the company to showcase its work, products, and team
- Managed a Magento-based website to organize and share information across teams and with customers
- Designed and coded an HR management module for US-based schools, focusing on leave management and paycheck data retrieval
- Implemented email notifications for leave requests to approvers, verifiers, and employees
- Developed functionalities for downloading W2 forms and fetching paycheck data from USPS servers
- Interacted directly with clients for support and issue resolution
- Designed a module for the yearly evaluation process for principals and teachers, including data collection, analysis, and assessment processes
- Key Accomplishments: Successfully delivered multiple projects on time, enhancing operational efficiency for clients
- Established strong relationships with clients, leading to increased satisfaction and repeat business opportunities
- Contributed to the overall growth of the company by driving innovative solutions that met diverse client needs.
Analyst Programmer
PATH INFOTECH Ltd.
06.2008 - 11.2010
- Designed and developed modules for inventory management, including claim generation for WEBCMS
- Developed a web portal for managing agreements and collections for ESPN AMS, handling client documentation and interactions
- Created features for appointment scheduling, invoicing, and customer feedback for the HealthCare Portal (Univita Health)
- Developed a customer complaint management module for SMARTCMS, enhancing system performance significantly
- Designed prototypes for online agreements and contract management for the Media Portal for ESPN.
Senior Programmer
PATH INFOTECH Ltd.
05.2007 - 05.2008
- Designed and developed a multi-user web application for managing item allocation for the IT Company Portal
- Conducted analysis, design, and coding, ensuring adherence to project timelines and quality standards.
Programmer
PATH INFOTECH Ltd.
06.2006 - 04.2007
- Developed an automated email service application for the Email Service Portal
- Created an e-commerce site for a photography company, integrating PayPal for transactions
- Developed a security application for authentication and verification
- Created a dashboard for offline tracking of policy premium collections.
Education
B. Tech (Electronics and communication) -
U.P. Technical University
01.2006
10+2 - undefined
01.2002
10th - undefined
01.2000
Skills
- Windows (95/98/NT/2000/XP), Mac, Linux, Unix
- SQL Server (2000, 2005, 2008), PL/SQL 10g
- ASP, HTML, JavaScript, AJAX, XML, jQuery
- Web Services, Windows Forms, Desktop Applications, MySQL, Reporting Services, Electron App, DB Backup and Scheduling
- Microsoft Visual SourceSafe 60, Git
- Magento, WordPress, Joomla
- Strong leadership and team management capabilities
- Quick adaptation to new technologies and methodologies
- Excellent problem-solving skills focused on customer satisfaction
- Proven track record in managing complex projects
- Detail-oriented with a strong emphasis on quality
- Effective communication skills, fostering collaboration
- Self-motivated fast learner capable of working under pressure
- Strong teamwork skills and creative problem-solving
Certification
70-536: TS: MS .NET Framework - Application Development Foundation
Profilesynopsis
With a robust background in application software development, I specialize in object-oriented design and analysis methodologies, .NET technologies, React, SQL, and Magento. I have successfully completed full life cycles of web and Windows design projects across various industry verticals, including IT, FMCG, Media and Entertainment, Healthcare, and Consumer Durables.
Personal Information
- Passport Number: Valid until 2025
- Date of Birth: 08/05/84
Timeline
Head Software Development and Care
Eastside Consultancy Private Ltd.
05.2024 - Current
Software Development Head
Eastside Consultancy Private Ltd.
08.2023 - 04.2024
Software Development Manager
Eastside Consultancy Private Ltd.
09.2021 - 07.2023
Principal Software Consultant on Contract
REPL Singapore
04.2019 - 08.2021
Consultant on Contract
Smart Collaborative Solutions, Gurgaon
04.2017 - 04.2019
Project Lead
Smart Collaborative Solutions, Gurgaon
12.2013 - 03.2017
Senior Software Engineer
Smart Collaborative Solutions, Gurgaon
12.2010 - 11.2013
Analyst Programmer
PATH INFOTECH Ltd.
06.2008 - 11.2010
Senior Programmer
PATH INFOTECH Ltd.
05.2007 - 05.2008
Programmer
PATH INFOTECH Ltd.
06.2006 - 04.2007
B. Tech (Electronics and communication) -
U.P. Technical University
10+2 - undefined
10th - undefined
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