Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
Meenakshi Kaul

Meenakshi Kaul

Customer Relations/ Quality/ Human Resources
Pune
“Inspiration does exist, but it must find you working.”
Anonymous

Summary


Detail-oriented, dependable, team player with strong organizational skills and experience in various fields. I have an extensive experience ranging from Customer service, Technical support, Soft collections, Quality and Human Resources . This has allowed me to better my communication skills from time to time, also honed my ability to handle multiple projects simultaneously with a high degree of accuracy.


Overview

17
17
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

DLS Case Manager

Amazon
Pune
06.2020 - Current
  • Applied effective time management techniques to meet tight deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided professional services and support in a dynamic work environment.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Delivered services to customer locations within specific timeframes.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Team Leader - Quality

Credence Resource Management, Pune as Team Leader - Quality
Pune
05.2017 - 07.2018


  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Held weekly team meetings to inform team members on company news and updates.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Promoted high standards through personal example to help each member understand expected behavior and standards.
  • Gathered, organized and input information into digital database.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Maintained database systems to track and analyze operational data.


Quality Executive

Credence Resource Management, Pune
Pune
03.2015 - 04.2017
  • Developed and deployed production control plans and created work instructions and procedures.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Improved quality processes for increased efficiency and effectiveness.
  • Increased customer satisfaction through adherence to quality standards and customer requirements.
  • Provided observations, took measurements, and performed tests at various stages according to quality control plan.

Senior CCE

Ocwen Financial Corporation,
Pune
12.2012 - 04.2014
  • Developed strong communication and organizational skills through working on group projects.
  • Strengthened communication skills through regular interactions with others.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Customer Care Executive

Mphasis, Pune
Pune
01.2011 - 12.2012
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Maintained and managed customer files and databases.

Voice and Accent Coach & Lead Quality

IBM Daksh
Pune
05.2006 - 05.2009
  • Strengthened communication skills through regular interactions with others.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Master of Commerce - Commerce

Pune University, Pune
05.2002 - 05.2004

Bachelor of Commerce - Commerce

Pune University, Pune
06.1996 - 06.1998

HSC - Commerce

Maharashtra State Board of Secondary And Higher Se, Pune
05.1994 - 05.1996

SSC - SSC

Maharashtra State Board of Secondary And Higher Se, Pune
03.1993 - 05.1994

Skills

Skilled community-based case manager

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Interests

Reading, Content Writing, Travelling,

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

DLS Case Manager - Amazon
06.2020 - Current
Team Leader - Quality - Credence Resource Management, Pune as Team Leader - Quality
05.2017 - 07.2018
Quality Executive - Credence Resource Management, Pune
03.2015 - 04.2017
Senior CCE - Ocwen Financial Corporation,
12.2012 - 04.2014
Customer Care Executive - Mphasis, Pune
01.2011 - 12.2012
Voice and Accent Coach & Lead Quality - IBM Daksh
05.2006 - 05.2009
Pune University - Master of Commerce, Commerce
05.2002 - 05.2004
Pune University - Bachelor of Commerce, Commerce
06.1996 - 06.1998
Maharashtra State Board of Secondary And Higher Se - HSC, Commerce
05.1994 - 05.1996
Maharashtra State Board of Secondary And Higher Se - SSC, SSC
03.1993 - 05.1994

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Meenakshi KaulCustomer Relations/ Quality/ Human Resources