Meenakshi Kaul
Mumbai
Summary
Dynamic leader with a proven track record at Eastside Consultancy Pvt. Ltd., driving innovation and enhancing customer satisfaction. Expertise in Agile methodologies and software development has led to improved project delivery timelines and elevated product quality. A strong collaborator and problem-solver, fostering cross-functional synergy to achieve strategic goals and boost client retention. Committed to leveraging skills in high-pressure environments to adapt to challenges and enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Chief Innovation and Care
Eastside Consultancy Pvt. Ltd.
05.2024 - Current
- Lead Innovation and Customer Care teams, driving strategic initiatives to enhance both development processes and customer satisfaction.
- Oversee the integration of development and customer care teams, fostering collaboration to create innovative solutions aligned with customer needs and market demands.
- Drive the adoption of Agile methodologies and best practices to ensure optimal delivery timelines and high-quality products.
- Contributed to the transition of customer care processes, supporting an improvement in customer satisfaction during the initial quarter.
- Assisted in introducing a feedback system that led to a noticeable reduction in response times to customer inquiries.
Software Development Head
Eastside Consultancy Pvt. Ltd.
08.2023 - 04.2024
- Managed end-to-end software development lifecycle, ensuring timely delivery and quality of deliverables.
- Enhanced collaboration between development, support, and sales teams, improving cross-functional synergy.
- Contributed to a software enhancement initiative that supported a notable increase in product adoption.
- Helped improve project delivery timelines by applying Agile methodologies more effectively across the team.
Software Development Manager
Eastside Consultancy Private Ltd.
09.2021 - 07.2023
- Managed and optimized the software development lifecycle for key projects, ensuring alignment with business goals and on-time delivery.
- Collaborated with senior leadership to define product roadmaps, translating business requirements into effective technical solutions.
- Drove the adoption of Agile methodologies, improving development speed and responsiveness, while ensuring high-quality deliverables.
- Led cross-functional teams across development, quality assurance, and product management to ensure seamless execution and integration.
- Supported improved testing practices and team training efforts, contributing to a reduction in software defects and overall product quality improvements.
- Played a key role in delivering a major project ahead of schedule, which positively impacted client retention and was well received by stakeholders.
Principal Software Consultant on Contract
REPL Singapore
04.2019 - 08.2021
- Provided consultancy, development, and design of various websites, mobile, and desktop applications.
- Conducted training in web development for technologies including Magento, PHP, SQL Server 2008, HTML5, MySQL, CSS3, and JavaScript for customer development and maintenance teams.
Consultant on Contract
Smart Collaborative Solutions
Gurgaon
04.2017 - 04.2019
- Developed solutions that met technical specifications and design requirements for the Document Management System (DMS).
- Created metadata searching modules, Matter Creation Interface, Workspace Creation Utility, and add-ins for Microsoft Outlook.
- Led client interactions for issue resolution and provided ongoing support to ensure user satisfaction.
- Worked on implementations and offered continuous support for various clients.
- Trained clients and new developers on the overall operation and workflow of the application.
- Developed and maintained various applications in Magento, PHP, and SQL technologies.
Project Lead
Smart Collaborative Solutions
Gurgaon
12.2013 - 03.2017
- Provided solutions to technical issues and ensured development schedules were met while delivering solutions that met technical specifications and design requirements.
- Developed metadata searching modules, Matter Creation Interface (web interface), and Workspace Creation Utility.
- Created add-ins for Microsoft Outlook, Word, and Excel to integrate with DMS for efficient document management.
- Customized and configured the application based on diverse client needs.
- Engaged in direct client interactions for issue resolution and support.
- Developed and managed a Magento-based online portal for selling systems integration hardware, catering to clients globally and focusing on specialized needs.
- Successfully delivered multiple technical solutions, enhancing operational efficiency for legal firms.
- Established effective communication with clients, leading to increased satisfaction and trust in the services provided.
Senior Software Engineer
Smart Collaborative Solutions
Gurgaon
12.2010 - 11.2013
- Developed an in-house portal and managed a Magento website to improve internal communication and customer info sharing.
- Created an HR module for US schools, managing leave and paycheck data, and added email notifications for leave requests.
- Implemented W2 form downloads and paycheck data retrieval from USPS servers.
- Worked directly with clients to resolve issues and ensure system efficiency.
- Designed a yearly evaluation module for school staff assessments.
- Delivered projects on time, improving client operational efficiency.
- Contributed to company growth with innovative, client-driven solutions.
Analyst Programmer
PATH Infotech Ltd.
06.2008 - 11.2010
- Designed and developed modules for inventory management, including claim generation for WEBCMS.
- Developed a web portal for managing agreements and collections for ESPN AMS, handling client documentation and interactions.
- Created features for appointment scheduling, invoicing, and customer feedback for the HealthCare Portal (Univita Health).
- Developed a customer complaint management module for SMARTCMS, enhancing system performance significantly.
- Designed prototypes for online agreements and contract management for the Media Portal for ESPN.
Senior Programmer
PATH Infotech Ltd.
05.2007 - 05.2008
- Designed and developed a multi-user web application for managing item allocation for the IT Company Portal.
- Conducted analysis, design, and coding, ensuring adherence to project timelines and quality standards.
Programmer
PATH Infotech Ltd.
06.2006 - 04.2007
- Developed an automated email service application for the Email Service Portal.
- Created an e-commerce site for a photography company, integrating PayPal for transactions.
- Developed a security application for authentication and verification.
- Created a dashboard for offline tracking of policy premium collections.
Education
B. Tech - Electronics and Communication
U.P. Technical University
05.2006
12th -
State Board (J&K)
01.2002
10th -
State Board (J&K)
01.2000
Skills
- ASP
- HTML
- JavaScript
- AJAX
- XML
- JQuery
- SQL Server
- PL/SQL
- Joomla
- Magento
- WordPress
- IIS
- Windows
- Mac
- Linux
- Unix
- NET Framework
- VOIP
- SIP
- Nodejs
- React
- Python
- Microsoft Visual SourceSafe
- Git
- Agile
- Scrum
- Web Services
- Windows Forms
- Desktop Applications
- MySQL
- Reporting Services
- Electron App
- DB Backup
- Scheduling
Certifications And Courses
- 70-536: TS: MS .NET Framework - Application Development Foundation
- Completed ChatGPT Prompt Engineering for Developers from deeplearning.ai
- VoIP Design and Telephony Fundamentals for Udemy
- Understanding and Troubleshooting SIP from Udemy
Personal Information
- Passport Number: Valid until 2025
- Date of Birth: 08/05/84
References
References available upon request.
Timeline
Chief Innovation and Care
Eastside Consultancy Pvt. Ltd.
05.2024 - Current
Software Development Head
Eastside Consultancy Pvt. Ltd.
08.2023 - 04.2024
Software Development Manager
Eastside Consultancy Private Ltd.
09.2021 - 07.2023
Principal Software Consultant on Contract
REPL Singapore
04.2019 - 08.2021
Consultant on Contract
Smart Collaborative Solutions
04.2017 - 04.2019
Project Lead
Smart Collaborative Solutions
12.2013 - 03.2017
Senior Software Engineer
Smart Collaborative Solutions
12.2010 - 11.2013
Analyst Programmer
PATH Infotech Ltd.
06.2008 - 11.2010
Senior Programmer
PATH Infotech Ltd.
05.2007 - 05.2008
Programmer
PATH Infotech Ltd.
06.2006 - 04.2007
B. Tech - Electronics and Communication
U.P. Technical University
12th -
State Board (J&K)
10th -
State Board (J&K)
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