Meenakshi Raghavan
Muscat
Summary
Motivated and results-driven professional with a strong background in insurance operations, client engagement, and process improvement. Skilled in handling end-to-end claims processing, facilitating training, and ensuring quality compliance across diverse markets. Experienced in leading presentations, managing internal audits, and supporting team development through mentorship and knowledge sharing. Eager to contribute to a dynamic and innovation-led organization by leveraging a blend of operational expertise, leadership and innovative problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Expert
Allianz Services
Trivandrum
06.2021 - 08.2025
- Handled high-volume claims processing consistently for both the German and North American insurance markets, ensuring 100% adherence to SLA timelines, and zero client escalations throughout the tenure.
- Acted as a client-facing representative during client visits, delivering process presentations, detailed operational walkthroughs, and addressing live Q&A to build client trust and transparency.
- Spearheaded the processes, including design, rollout, and facilitation; presented key outcomes and recommendations during vertical town halls, enhancing process ownership, and peer learning.
- Conducted internal quality audits, ensured compliance with quality standards, and provided process clarifications and training for both new and existing team members to maintain a high level of accuracy and consistency.
- Managed and maintained critical team trackers, such as training logs, downtime reports, and minutes of meetings (MoM); used insights to drive workflow improvements and optimize resource allocation.
- Provided mentorship and buddy support to new joiners, delivering end-to-end training on processes to multiple onboarding batches, resulting in faster ramp-up times and improved new hire performance.
- Independently resolved complex and high-risk cases, significantly reducing the rework rate, and improving turnaround times for sensitive claims.
- Proposed multiple Gen AI-driven innovations to enhance organizational efficiency, including an AI-powered resume evaluation system for better candidate-job matching, role-specific application questions to streamline recruitment, automated attendance tracking by integrating swipe data, and real-time cab tracking solutions to improve employee safety and logistics visibility.
Senior Insurance Operations Specialist
Allianz Services
Trivandrum
07.2018 - 06.2021
- Developed and maintained detailed procedures for insurance operations, ensuring compliance with relevant regulations.
- Conducted regular audits of internal processes to detect areas of improvement or non-compliance with standards.
- Resolved complex customer inquiries regarding policies, coverage, billing issues.
- Analyzed data to identify trends in customer service requests, claims, payments, and other transactions.
- Examined claims, records and procedures to grant approval of coverage.
- Collaborated with fellow team members to manage large volume of claims.
- Drafted statements of loss to summarize payments, underlying policy coverages and damages.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Worked on the reconciliation project by ensuring database integrity.
- Provided content write-ups for newsletters and magazines, in addition to developing and updating the team webpage under the organization's banner. This project emphasizes identifying opportunities and highlights across all pillars.
Education
MBA - Human Resources Management
Alagappa University
Kerala, IndiaB-Com - Taxation Law and Accounts
University of Kerala
Kerala, IndiaSkills
- Insurance claims management
- Client engagement and stakeholder Communication
- Quality auditing and compliance
- MS Office Excel Claims platforms Operational reporting
- Cross-functional collaboration
- Training and team development
- Team leadership
- Multi-location team management
Accomplishments
- Inspire Awards - Best Performer Award, Allianz - December 2018, January 2020, June 2021, and June 2022
Languages
- English
- Malayalam
- Hindi
- Tamil
Personal Information
- Date of Birth: 9/May/1995
- Nationality: Indian
Affiliations
- Took the initiative in organizing cultural events as the lead coordinator, contributing to team cohesion and engagement Lead singer for multiple corporate events, including Allianz Annual Day and Talent Scan Band (winner), representing the Organizational Music Club and Art & Sports
- Core member of the Engagement Team and Communication Ministry, contributing to award-winning initiatives that fostered cross-functional collaboration and workplace culture
- Spearheaded cultural events under the vertical initiative, promoting inclusivity and team engagement across departments
Certification
- LEAN process certification (Internal)
- MS Excel advanced (LinkedIn Learning)
References
- Jaideep Banerjee, manager, Sadguru Travels, Oman, +968-78487687
- Roye Lawrence, assistant operations manager, Allianz Services, +91 - 9964531100
Timeline
Claims Expert
Allianz Services
06.2021 - 08.2025
Senior Insurance Operations Specialist
Allianz Services
07.2018 - 06.2021
MBA - Human Resources Management
Alagappa University
B-Com - Taxation Law and Accounts
University of Kerala
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