MEENAKSHI RAMADURAI

Work History

ACCENTURE SOLUTIONS PRIVATE LIMITED

Chennai

03.2020 - Current

Handling a team of 30 members in 2 different LOB’s Simultaneously (Data-cap Medicare Business) & (Membership Enrollment LOB’s)
Managing and reviewing different reports and client decks shared to management for review, preparing deal scorecard data and other reports on monthly basis.
Additional activities completed on transition support, Process training, MS Power-Point & MS Excel training to other associates.
Maintenance of Innovation portfolio – Conduction ideation drives, feasibility check of ideas and sharing the Brain Storming Sessions to Implement the ideas.
Conducting Team huddles and quality meetings and ensure all the associates adhere to the metric & security compliance.
Prepared Process Maps and Process SOPs for internal and external reviews.
Adherence to SLA’s – Productivity, Turnaround time & Accuracy.
Manages the shift during early login by assigning tasks and documents to around 12 associates and deriving the day results from the team.
Works as a team member in providing value-added services to the client.
Provides accurate and timely information to client and continuously seeks to enhance the service provided to the client.
Preparation of presentations for the purpose and Internal/External management review based on the different needs and circumstances
Responsible for planning transition which includes operational readiness, support documentation and acceptance checklists.

TATA CONSULTANCY SERVICES

08.2016 - 03.2020

Monitoring Associates productivity and reporting the counts Bi-hourly and EOD status to the management on Daily basis.
Preparing daily inventory report based on previous day’s receipts, production and sharing regularly to client.
Conducting Monthly Refresher in Process, Ensure, that all the associates are regularly following up the process updates perfectly.
Conducting Monthly Assessments to the team ensure that associates are deviating from the process updates.
Has been an internal quality analyst for the same process for more than a year.
In case of discrepancies or clarifications, conversation will be made with the client and follow up through Mails and Instant Messaging conversations.
Worked as an auditor and supported Enrollment team during high volume period. • Simultaneously upgraded skills in Account Receivable portfolio to learn differences linkages between Enrollment and Accounts Receivables.
Maintaining the Years Database of teams regarding their Accuracy & Production Performances.
Sharing Feedbacks to the associates regarding their Error’s in Process and Conducting the Root Cause Analysis to the associates in 5 Why’s way to improve their quality accuracy in process.

HCL TECHNOLOGIES

01.2015 - 04.2016

Analyzing received documents and Doing Production & Auditing /Entering data into the system and validate them to order Id Cards.
Making requested changes to member records.
Processing/Auditing a high number of applications/requests on a daily basis.
Sharing the Production count for every two hours while doing production to the team.
Trained two batches for the project and created SOPs for the project
Traveled NOIDA for transition of project and trained 50+people
Sending reports to management
Maintain SLA and FCR of the team
Conduct meetings on achieving target

COGNIZANT TECHNOLOGY SOLUTIONS

08.2013 - 12.2014

Working for The Individual Family Plan Accounting unit reconciles all California, Oregon, Arizona accounts
IFP Accounting receives phone inquiries from members, and processes requests including terminations, refunds and Member maintenance
Applying of Premium - Receipts to policy holder’s account.(Cash posting to member plan as per their premium, Requesting for check copies, Payment verifications, Etc.,)
Ledinq Report -Money movement,
Working on Active credits and Debits
Refunds - Analyzing whether member paid excess premium that has to be refund or Excess credit from the Cancelled report of member, Working on Refund Database
Reinstate the policies, Cancellations, ABD Reports (Updating Draft details of member)
Bad Address reports, hone Cancellation Report, IRIS Report

Hewlett Packard

08.2012 - 07.2013

Invoice Processing under several Roles (1, 2 & 4) and Creating vouchers for the invoices
Retrieving File references from Container numbers and Bill of lading and matching them to the Cost Estimates
Processing More than 100 invoices per day
Handling Air, Ocean, Direct Operations Invoices Processing
Providing AP Monthly Statement Reconciliation Report to customers
Preparing Interface for the Ledger Invoices that is ready for payment
Handling JBA - Java Based Application to resolve queries for the customers
Providing payment status and also Remit details on the payment already done
Handling Urgent payments for critical Vendors
Allocation Deals to team Members
Preparing reports on ledger items, payment items, approval items, etc
Under JBA
Handling more than 150 emails on the customer queries per day
Handling Customer Inbound calls and emails on the queries on the payment
Outbound calls to Vendors for the bank details updation
Resolving queries towards the process whenever necessary