Meenakshi Rana
Customer Service Senior Executive
Gurgaon
Work Preference
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. To secure a challenging position in a reputable origination to expand my learning, knowledge, and skills. To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience
Overview
6
6
years of professional experience
1
1
Language
1
1
Certificate
Work History
Senior Contact Centre Associate
Concentrix Pvt. Ltd.
06.2022 - Current
- I’ve been working with Concentrix Pvt. Ltd. since June 2022 as a Senior Associate—earlier in the Asda process and currently in the Zara process
Senior Executive
Startek Pvt ltd
09.2021 - 04.2022
- Worked for Zara process with Startek Pvt ltd from September 2021 to April 2022 as a senior executive.
Process Associate
Concentrix Pvt ltd
11.2019 - 08.2021
- Worked with Concentrix Pvt ltd from November 2019 to August 2021 as a process associate.
- Job responsibilities
- Take customer concern on chats and emails resolving queries on product deliveries status, issuing refund or replacement as the product availability.
- Respond to customer inquiries in a timely manner and within service level objectives.
- Providing general assistance and coordinating to other teams within global customer support.
- Respond to customer support tickets and assist with general technical support issues.
- Resolves issue 80% of issue without escalation.
- Raising customer complaint through escalation format regarding product.
- Assuming responsibility for developing detailed knowledge about specific product lines and features
Education
Master of Science - Counselling Master Advance in Human Psychology
Counsel India
05.2025
B.sc - Art & Fashion Design
Annamalai University
01.2009
Senior secondary -
C.B.S.E Board
Gurgaon, India03.2004
Secondary -
C.B.S.E Board
Gurgaon, India03.2002
Skills
Flexibility and adaptability of working hours
Quick learning capabilities by adapting to frequent changes
Adaptability and flexibility
Leadership qualities
Oral communication
Problem-solving
Accomplishments
I have achieved highest customer survey satisfaction score C-sat in 2024
Interests
Hobbies: Reading, Traveling, Listening to music, Dancing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Intermediate (B1)
Certification
Counselling Master course Advance
Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Senior Contact Centre Associate
Concentrix Pvt. Ltd.
06.2022 - Current
Senior Executive
Startek Pvt ltd
09.2021 - 04.2022
Process Associate
Concentrix Pvt ltd
11.2019 - 08.2021
Master of Science - Counselling Master Advance in Human Psychology
Counsel India
B.sc - Art & Fashion Design
Annamalai University
Senior secondary -
C.B.S.E Board
Secondary -
C.B.S.E Board