Meenakshi Sejwal
Bhilwara
Overview
12
12
years of professional experience
Work History
Customer Experience Executive
HDFC BANK LTD
NEW DELHI
12.2019 - 01.2023
- Managed a team of Customer Service Representatives responsible for providing excellent service levels.
- Resolved customer complaints regarding sales and service.
- Analyzed customer data and generated reports for management review.
- Maintained positive relationships with customers by responding promptly to their requests.
- Created and managed customer loyalty programs to increase repeat business.
- Responded promptly to customer emails, phone calls and requests for information.
- Obtained credit records from various reporting agencies to open new accounts.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Created strategic financial solutions to suit individualized client needs.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Met with customers to analyze financial needs and maximize sales opportunities.
Purchase Manager
PRESENTATION PEOPLE
NEW DELHI
07.2011 - 12.2019
- Maintained information database related to products and service availability, supplier capabilities and lead times.
- Determined recurring business needs and maintained necessary inventory levels.
- Identified suitable vendors and contracted to obtain information on product quality, pricing, availability patterns, financing options and other standard terms of sale.
- Monitored stock levels and identified purchasing needs.
- Collected operations data and created spreadsheets detailing trends.
- Worked closely with other departments to ensure that purchased items meet their requirements.
- Maintained accurate records of all purchase orders, invoices and contracts.
Timeline
Customer Experience Executive
HDFC BANK LTD
12.2019 - 01.2023
Purchase Manager
PRESENTATION PEOPLE
07.2011 - 12.2019
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