Meenakshi Sharma
Gurgaon
Summary
Retail Operations Manager with 15+ years of experience in premium lifestyle and apparel sectors. Proven track record of driving sales growth and managing high-volume retail environments. Skilled in merchandising, stock control, and corporate sales, consistently delivering exceptional customer service. Adaptable and efficient, thriving in team-oriented retail cultures focused on service excellence.
Overview
22
22
years of professional experience
Work History
Founder and owner
Littlebumblebee(child enrichment centre) & MGS Designs(interior solutions and home decor
Gurgaon
03.2018 - 12.2025
- Created engaging educational programs for different age groups, enhancing learning experiences.
- Supervised daily operations and staff schedules for efficient center management.
- Engaged with parents to assess student needs and track academic progress.
- Coordinated logistics for smooth project executions across multiple initiatives.
- Forged vendor partnerships to broaden service offerings and improve quality.
- Devised innovative business strategies, significantly boosting market presence.
- Developed tailored design solutions addressing specific client requirements.
- Crafted engaging interior designs for both residential and commercial environments.
Manager - Retail Sales & Operations
R4 Imports (Export House)Housewarming
06.2016 - 12.2018
- Coordinated logistics and inventory management for timely deliveries.
- Oversaw daily operations and ensured compliance
- Trained staff on best practices for inventory management and customer service excellence.
- Monitored staff performance, addressing issues to maintain high service standards.
- Facilitated interdepartmental communication to streamline project execution and resolve challenges.
- Developed strategies to boost customer satisfaction and loyalty through tailored services.
- Created monthly performance reports for senior management, summarizing key metrics.
- Ensured compliance with all relevant laws, regulations, and industry standards.
Showroom Sales Manager/Retail Showroom Manager
The Light Store,FabIndia, stylespa,Hidesign,Studybyjanak-Men'sFashion wear
06.2004 - 06.2016
- Managed showroom operations, optimizing customer engagement and satisfaction.
- Trained sales staff on product knowledge and customer service techniques.
- Developed visual merchandising displays to effectively showcase lighting products.
- Coordinated inventory management to maintain availability of popular items.
- Resolved customer complaints promptly while ensuring high-quality service.
- Collaborated with vendors on product availability and delivery schedules.
- Implemented strategies that increased showroom sales performance significantly.
- Maximized merchandising efforts through effective display arrangement and signage control.
Education
Some College (No Degree) - Counseling Psycology
Emo Matrix
01-2025
PG Diploma - Tourism Management
Institute of Management Studies
Ghaziabad01-1993
MA - History
CCE,University
01-1992
Bachelor of Arts - History And ESB(entrepreneurship&Small Business
Delhi University
06-1990
Skills
- Retail management
- Staff management
- Client relationship management
- Sales growth and KPI achievement
- Customer experience enhancement
- Inventory management and accuracy
- Visual merchandising
- Team leadership and training
- POS operations and reporting
- Shop-in-shop coordination
- Problem solving
- Effective communication
- Start-up operations
- Educational program development
References
Available upon request.
Languages
- English, Advanced (C1)
- Hindi, Native (C2)
- Swedish Begginer ( A1 -learning)
Attributes
- Calm, organized, and reliable
- Strong communication and people management skills
- Quick learner with multicultural adaptability
- Excellent problem-solving and teamwork abilities
Timeline
Founder and owner
Littlebumblebee(child enrichment centre) & MGS Designs(interior solutions and home decor
03.2018 - 12.2025
Manager - Retail Sales & Operations
R4 Imports (Export House)Housewarming
06.2016 - 12.2018
Showroom Sales Manager/Retail Showroom Manager
The Light Store,FabIndia, stylespa,Hidesign,Studybyjanak-Men'sFashion wear
06.2004 - 06.2016
Some College (No Degree) - Counseling Psycology
Emo Matrix
PG Diploma - Tourism Management
Institute of Management Studies
MA - History
CCE,University
Bachelor of Arts - History And ESB(entrepreneurship&Small Business
Delhi University