Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MEENAKSHISUNDARAM ML

Senior Business Analyst
Chennai

Summary

Senior Business Analyst with 13+ years of experience in healthcare and insurance domains, specializing in Salesforce CRM and Agile methodologies. Skilled in streamlining processes, accelerating project delivery, and enhancing client satisfaction. Strong communicator and collaborator, recognized for driving high-quality outcomes and aligning solutions with business objectives.

Overview

13
13
years of professional experience
4
4
Certifications

Work History

Senior Specialist - Business Analyst

LTI Mindtree (Client: EnGen)
12.2021 - Current
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
  • Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
  • Enhanced team productivity by implementing efficient project management strategies.
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.
  • Streamlined team workflow, implementing agile methodologies to significantly enhance project turnaround times.
  • Created and managed project plans, timelines and budgets.

Senior Analyst

Athena Health Technology Private Limited
07.2016 - 11.2021
  • Collaborated with business stakeholders to gather, analyze, and translate requirements into Salesforce CRM frameworks.
  • Performed day-to-day analysis of client requests in Salesforce, coordinating with technical teams for resource allocation and timely delivery.
  • Applied Agile methodology with hands-on experience in Jira for task planning, backlog management, and seamless collaboration with development and testing teams.
  • Actively participated in Scrum ceremonies to ensure project transparency and timely progress updates.
  • Experienced in managing both short- and long-term projects, with strong focus on data analysis, retention, forecasting, revenue modeling, and reporting.
  • Conducted dependency assessments, impact analysis, and gap analysis to design effective IT service-based solutions for business improvements.
  • Designed and presented project process flows to stakeholders, ensuring alignment with business goals.
  • Strong exposure to the healthcare domain with active involvement in forecast management activities.

Team Lead

MediGain
01.2016 - 06.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Devised and implemented processes and procedures to streamline operations.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Generate timesheets and effort trackers for the client billing.
  • Stakeholder communication on the scheduled activities, and coordinate the activities without causing any business impact.

Senior Analyst

Nsight Global
01.2014 - 12.2015
  • Handling customer escalations.
  • Understanding the insurance application functionality and gathering feedback from the clients to suggest the requirements to the development teams.
  • Identifying the long-pending issues and gathering information on the roadblocks in processing the claims.
  • Devising action plans based on the customer requirement, and tracking the same.
  • Quarterly analysis of the delivery and the gaps.
  • Delegation of the work to other associates, depending on the product backlog.
  • Training and support of the new hires onboarded to the project, in areas such as the business domain and the process.

Analyst

E4E Healthcare Services Pvt Ltd
01.2013 - 12.2013
  • Analysis of the electronic and paper claims system.
  • Gather requirements on the client billing and claiming application, and create tasks for the development team to develop the modules and fix bugs.
  • Liaising with the customers to understand the procedural gaps and updating the operations guidebook.
  • Participate in the requirement and escalation calls to understand the issues and work toward a permanent resolution.

Client Services Intern

Al Biz Solutions Pvt Ltd
06.2012 - 12.2012
  • Ensure delivery quality in the insurance products to the client.
  • Identifying the grievances in the service and addressing them.
  • Analyzing the client escalations.
  • Work closely with the client-side BA and understand the requirements to improve the service.
  • Frequent meetings with the clients and gathering inputs for the team.

Education

Bachelor of Engineering - Mechanical Engineering

Annamalai University
Tamil Nadu
04.2001 -

Skills

    Salesforce CRM

    Jira

    SDLC

    Project Management

    Agile

    SQL

    HIBS, ECS, ICIS, eCLIPSE, ARM Tool & PPQA

    US HealthCare

Accomplishments

  • Won "Extra Mile" award winner for 3 consecutive years.
  • Won "Best Team Player" award for my contribution towards the

    • successful implementation of a new project.

  • Received many Client Recognitions for my continual support and service.

Certification

Introduction to Healthcare

Timeline

HE - Healthcare - Billing & Finance - L3 - Assessment

01-2025

Healthcare Management: An Introduction (AHM250)

12-2024

HIPAA

03-2023

Introduction to Healthcare

07-2022

Senior Specialist - Business Analyst

LTI Mindtree (Client: EnGen)
12.2021 - Current

Senior Analyst

Athena Health Technology Private Limited
07.2016 - 11.2021

Team Lead

MediGain
01.2016 - 06.2016

Senior Analyst

Nsight Global
01.2014 - 12.2015

Analyst

E4E Healthcare Services Pvt Ltd
01.2013 - 12.2013

Client Services Intern

Al Biz Solutions Pvt Ltd
06.2012 - 12.2012

Bachelor of Engineering - Mechanical Engineering

Annamalai University
04.2001 -

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MEENAKSHISUNDARAM MLSenior Business Analyst