MEENA KUMARI
CUSTOMER Service
Hyderabad
Summary
Customer-focused operations and support professional with experience in project coordination, incident management, stakeholder communication, and quality assurance within fast-paced global environments. Skilled in managing operational workflows, handling escalations, supporting cross-functional teams, and ensuring compliance with standard operating procedures. Strong ability to collaborate with remote teams, prioritize competing tasks, and deliver high-quality service under tight deadlines. Passionate about technology, process improvement, and enhancing user experience through effective communication and operational excellence.
Overview
3
3
Languages
4
4
Certifications
2
2
years of professional experience
Work History
ACS Global Customer Svc Assoc
Amazon
05.2024 - Current
- Provided first-line assistance to company employees, resolving a broad range of concerns with accuracy, professionalism, and a strong focus on employee well-being.
- Followed standard operating procedures for managing incidents ranging from minor issues to crisis situations, ensuring standardized and compliant response protocols.
- Independently handled and responded to over 75 emails per shift, developed time management, prioritization skills, and ability to maintain quality under high workload conditions.
- Mentored and trained new team members, supervisors, and managers by sharing best practices, operational knowledge, and security protocols, contributing to enhanced team capability and performance.
- Conducted audits to ensure 100% quality assurance.
- Notified relevant stakeholders of critical incidents, escalations, and shift continuity actions via email, Slack, and formal reporting channels.
- Drafted shift handover summaries in a timely manner.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
VIDYA BHARATHI HIGH SCHOOL
HYDERABAD 04.2001 -
Bachelor of Technology - Electronics and communication engineering
INSTITUTE OF AERONAUTICAL ENGINEERING HYDERABAD
04.2001 -
Intermediate Education - Telangana State Board of Intermediate Education
SRI GAYATRI JUNIOR COLLEGE
Hyderabad, India01-2018
Skills
Customer-focused operations experience
Team Player
Adaptive
Strong Communication Skills
Accountability
Team Collaboration
Critical Thinking
Email Management
Multitasking
Workflow management
Global environment exposure
Quality assurance
Microsoft Excel, Word, Powerpont
Certification
LearnTube.ai Project Management Assessment
Interests
Dancing and Singing, Listening to music and reading books
Timeline
LearnTube.ai Project Management Assessment
05-2026
UDEMY SQL Basics of Beginners
05-2026
ACS Global Customer Svc Assoc
Amazon
05.2024 - Current
August 2022 Cloud Vision Technology
Azure
08-2022
June 2020 BV Raju Institute of Technology
Three Day National Level Online Quiz Competition
06-2020
Bachelor of Technology - Electronics and communication engineering
INSTITUTE OF AERONAUTICAL ENGINEERING HYDERABAD
04.2001 -
High School Diploma -
VIDYA BHARATHI HIGH SCHOOL
04.2001 -
Intermediate Education - Telangana State Board of Intermediate Education
SRI GAYATRI JUNIOR COLLEGE