MEENAL SINGH
Ghaziabad
Summary
Professional Summary: Experienced professional with a dynamic and results-driven approach. Offers expertise in operations, accounts receivable (AR), and client relationship management. Proven ability to consistently deliver high-performance outcomes and drive process improvements. Successfully served as a Management Trainee at Genpact, leading a finance and accounting team to meet strategic objectives.
Overview
10
10
years of professional experience
Work History
Management Trainee
Genpact
02.2020 - 05.2024
- Directed a team of 4 FTEs, establishing performance goals, monitoring individual progress, and providing targeted coaching for performance improvement
- Handled AR processes efficiently, focusing on timely collection, dispute resolution, and accurate reporting to optimize cash flow
- Administered chargeback processes, analyzed error reports, reconciled discrepancies, and prepared detailed financial reports
- Ensured positive client interactions and handled escalations effectively, with an emphasis on Voice of the Customer (VOC) insights to enhance service delivery
- Conducted thorough data analysis, identified trends, monitored financial variances, and provided management with actionable insights for process improvement
- Maintained confidentiality of financial data and contributed to special projects to improve efficiency and supplier performance
Sr. Executive – Operations
Optum
05.2018 - 08.2019
- Supported the Policy Admin Team in the health insurance sector, coordinating with the onshore team for policy updates, renewals, cancellations, and new business
- Consistently achieved daily, weekly, and monthly production targets, adhering to high accuracy standards
Sr Executive
CSC
09.2016 - 04.2018
- Managed the Bill Change process for a leading US Life Insurance company
- Handled client queries and escalations
- Monitored team productivity and ensured adherence to SLAs
- Delegated tasks and coordinated within the team
- Developed and maintained SOPs
Benefits Operations Administrator
Aon Hewitt
10.2014 - 05.2016
- Supported the Defined Benefits process, managing pension accounts for retired Canadian employees
- Responsible for tracking pension payouts, testing, approving pension transfers, and setting up payments according to retirement options
- Achieved daily, weekly, and monthly production targets while maintaining quality standards
- Acted as a backup Quality Control Auditor (QCA), conducting audits of new team members and providing domain training
- Handled client escalations and participated in weekly client calls for effective communication and relationship management
Education
B.Sc. -
BSA College
06.2006
Skills
- Operations Management
- Accounts Receivable (AR) Management
- People Management
- Client Relationship Management
- Strategic Management
- Resource Optimization
- Process Enhancements
Hobbies and Interests
- Cooking and trying new recipes.
- Drawing and making sketches.
Career Sketch
- Accounts Receivable (AR) Management: Expertise in AR processes, ensuring accurate billing, timely collections, and effective dispute resolution.
- Operations Management: Skilled in streamlining operations, aligning team performance with business goals, and effectively resolving client issues.
- Client Relations: Strong relationship-building skills with a history of resolving process-related challenges through energy and professionalism.
- Team Development: Committed to mentoring, training, and fostering a high-performance environment for team success.
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Management Trainee
Genpact
02.2020 - 05.2024
Sr. Executive – Operations
Optum
05.2018 - 08.2019
Sr Executive
CSC
09.2016 - 04.2018
Benefits Operations Administrator
Aon Hewitt
10.2014 - 05.2016
B.Sc. -
BSA College
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