Meenaz Ansari

Client Relationship Management - Handling a Major IT client for INDIA and

APAC region.

Planning and monitoring joining and onboarding of the new joinee.

Handled client as per across India and to understand the requirements of the audits and process.

Reviewed RED reports as per the compliance and adhere to the practice.

The deck prepared and explained to the client in each quarter on the performance and improvement for smooth process.

Responsible for getting volumes from client on regular basis Coordination with internal stake holders like data entry team, Verification

team, Report writing team, QC team and dispatch team to make sure all

cases are closed within TAT as per client requirement.

Regular audits on various parameters to make sure all stake holders are in

line with vendor guidelines

Clarifying client queries raised related to process

Facilitating client audit on monthly/quarterly basis by showcasing sample

reports as per parameters requested

Regular trainings and viva within team members to make sure team

members are in line with vendor guideline's

Maintaining MIS as per client requirement

Invoice validation on closed cases and raising invoice with client.

Focus on HR functions which include Background Verification, Employee Relations, Maintaining

Database and MIS which comes between Recruitment and Selection Process.

• Actively contribute towards the development and continuous improvement in hr system process

• Prepare and process all transaction activities with existing and new hr practices ensuring efficient and

consistent delivery of services.

• Ensuring SLA closure: Productivity-Capacity Based Turn Around Time (TAT) through

• Time studies & Capacity Planning and Accuracy Base-Lining.

• Coordinating within various teams/functions to ensure seamless client delivery.

• Analysis of data from business application and maintaining Quality Control Accuracy of Database

• Analyse and review existing data to ensure maximum quality.

• Client Interaction for Data Management and reporting to meet business requirement

• Contributed to and participated in team meetings and activities

• Validating Reports & Quality Check of Employment Verification Services using Ms-word, Ms-Excel and

V-LookUp.

• Ensuring the quality work getting done from team members.

• Handling client queries & escalations.

• Ensuring SLA closure: Productivity-Capacity Based Turn Around Time (TAT) through Time studies &

Capacity Planning and Accuracy Base-Lining.

• Taking follow ups and reminder mail for end closures.

• Identifying areas of improvement within team & translating these into development plans.

• Ensure authenticity & integrity of work done by team members.

• Coordinating within various teams/functions to ensure seamless client delivery.

• Undertaking projects of removing unnecessary procedures in the process for its efficient function.

• Maintaining records of existing contractual terms and conditions.