Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Senior Manager, Operations
Great Learning
07.2021 - Current
Handling a team of 12 members and responsible for the loan conversion up to 25cr on monthly basis.
Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
Managed m-o-m bookings, developing and managing budgets, forecasting financial needs, and developing long-term financial plans to ensure the efficient use of resources.
Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Cultivate strong relationships by understanding individual needs and delivering personalized experience & comprehensive support regarding loan, class timings, batch details, welcome call, fee payments etc.
Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Manager of Operations
Great Learning
04.2018 - 06.2021
Handled a team of 6 members.
Enhanced team productivity by providing effective training programs and performance management systems.
Streamlined operational processes by implementing efficient workflow management strategies.
Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
Achieved a significant reduction in defer/dropout percentage from 20% to 9% within 6 months by establishing and leading a dedicated collections team.
Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Managed cross-functional teams for successful project completion and timely delivery.
Assistant Manager
Great Learning
05.2016 - 03.2018
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or events.
Compiled and analyzed revenue data for the organization on a monthly, quarterly, and annual basis.
Served as the primary liaison for the entire Sales team and learners, providing a single point of contact for all inquiries and support needs.
Senior Executive, Operations
International College Of Financial Planning Ltd
05.2014 - 04.2016
Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Accountable for the day to day smooth & error free functioning of the pre & post admission functions.
Reviewing, tracking, monitoring & self-auditing the various records in the centre are happening thereby ensuring that the Centre is fully compliant with all rules, processes & guidelines as mentioned in Operations Manual.
Coordinating with bank for loans and releasing of next installment.
Assist academics dept. in result compilation in student database management system & responsible for student academic record checks by their employers or authorized background check parties.
Assistant Manager of Operations
Raghunandan Industries Pvt. Ltd
08.2012 - 05.2014
Coordinated with other departments to improve overall company efficiency and effectiveness.
Enhanced employee productivity through regular training sessions and performance evaluations.
Optimized inventory management by closely monitoring stock levels and placing timely orders.
Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
Assistant Manager - Performance & MIS
SMC Global Securities Ltd.
09.2009 - 08.2012
Implemented data-driven solutions to address operational challenges, resulting in increased efficiency.
Coordinated with stakeholders to ensure alignment on expectations, delivering high-quality results consistently.
Ensured compliance with internal policies and procedures through thorough monitoring and proactive intervention when needed.
Reduced turnaround time significantly by streamlining workflows across different functional units.
Education
MBA - Operations Management
Sikkim Manipal University
04.2001 -
Skills
Market Analysis
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Timeline
Senior Manager, Operations
Great Learning
07.2021 - Current
Manager of Operations
Great Learning
04.2018 - 06.2021
Assistant Manager
Great Learning
05.2016 - 03.2018
Senior Executive, Operations
International College Of Financial Planning Ltd
05.2014 - 04.2016
Assistant Manager of Operations
Raghunandan Industries Pvt. Ltd
08.2012 - 05.2014
Assistant Manager - Performance & MIS
SMC Global Securities Ltd.
09.2009 - 08.2012
MBA - Operations Management
Sikkim Manipal University
04.2001 -
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