Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meenu Agarwal

Sr. Manager - Operations
Delhi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Senior Manager, Operations

Great Learning
2021.07 - Current
  • Handling a team of 12 members and responsible for the loan conversion up to 25cr on monthly basis.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Managed m-o-m bookings, developing and managing budgets, forecasting financial needs, and developing long-term financial plans to ensure the efficient use of resources.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Cultivate strong relationships by understanding individual needs and delivering personalized experience & comprehensive support regarding loan, class timings, batch details, welcome call, fee payments etc.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.

Manager of Operations

Great Learning
2018.04 - 2021.06
  • Handled a team of 6 members.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Achieved a significant reduction in defer/dropout percentage from 20% to 9% within 6 months by establishing and leading a dedicated collections team.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Managed cross-functional teams for successful project completion and timely delivery.

Assistant Manager

Great Learning
2016.05 - 2018.03
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
  • Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or events.
  • Compiled and analyzed revenue data for the organization on a monthly, quarterly, and annual basis.
  • Served as the primary liaison for the entire Sales team and learners, providing a single point of contact for all inquiries and support needs.


Senior Executive, Operations

International College Of Financial Planning Ltd
2014.05 - 2016.04
  • Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
  • Accountable for the day to day smooth & error free functioning of the pre & post admission functions.
  • Reviewing, tracking, monitoring & self-auditing the various records in the centre are happening thereby ensuring that the Centre is fully compliant with all rules, processes & guidelines as mentioned in Operations Manual.
  • Coordinating with bank for loans and releasing of next installment.
  • Assist academics dept. in result compilation in student database management system & responsible for student academic record checks by their employers or authorized background check parties.

Assistant Manager of Operations

Raghunandan Industries Pvt. Ltd
2012.08 - 2014.05
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Optimized inventory management by closely monitoring stock levels and placing timely orders.
  • Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.

Assistant Manager - Performance & MIS

SMC Global Securities Ltd.
2009.09 - 2012.08
  • Implemented data-driven solutions to address operational challenges, resulting in increased efficiency.
  • Coordinated with stakeholders to ensure alignment on expectations, delivering high-quality results consistently.
  • Ensured compliance with internal policies and procedures through thorough monitoring and proactive intervention when needed.
  • Reduced turnaround time significantly by streamlining workflows across different functional units.

Education

MBA - Operations Management

Sikkim Manipal University
2001.04 -

Skills

Market Analysis

undefined

Timeline

Senior Manager, Operations

Great Learning
2021.07 - Current

Manager of Operations

Great Learning
2018.04 - 2021.06

Assistant Manager

Great Learning
2016.05 - 2018.03

Senior Executive, Operations

International College Of Financial Planning Ltd
2014.05 - 2016.04

Assistant Manager of Operations

Raghunandan Industries Pvt. Ltd
2012.08 - 2014.05

Assistant Manager - Performance & MIS

SMC Global Securities Ltd.
2009.09 - 2012.08

MBA - Operations Management

Sikkim Manipal University
2001.04 -
Meenu AgarwalSr. Manager - Operations