Meenu Agarwal
Sr. Manager - Operations
Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Senior Manager, Operations
Great Learning
2021.07 - Current
- Handling a team of 12 members and responsible for the loan conversion up to 25cr on monthly basis.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Managed m-o-m bookings, developing and managing budgets, forecasting financial needs, and developing long-term financial plans to ensure the efficient use of resources.
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Cultivate strong relationships by understanding individual needs and delivering personalized experience & comprehensive support regarding loan, class timings, batch details, welcome call, fee payments etc.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Manager of Operations
Great Learning
2018.04 - 2021.06
- Handled a team of 6 members.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Achieved a significant reduction in defer/dropout percentage from 20% to 9% within 6 months by establishing and leading a dedicated collections team.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
Assistant Manager
Great Learning
2016.05 - 2018.03
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Reduced operational costs through the implementation of cost-saving initiatives and process improvements.
- Boosted team morale by recognizing outstanding achievements through awards or public recognition at staff meetings or events.
- Compiled and analyzed revenue data for the organization on a monthly, quarterly, and annual basis.
- Served as the primary liaison for the entire Sales team and learners, providing a single point of contact for all inquiries and support needs.
Senior Executive, Operations
International College Of Financial Planning Ltd
2014.05 - 2016.04
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
- Accountable for the day to day smooth & error free functioning of the pre & post admission functions.
- Reviewing, tracking, monitoring & self-auditing the various records in the centre are happening thereby ensuring that the Centre is fully compliant with all rules, processes & guidelines as mentioned in Operations Manual.
- Coordinating with bank for loans and releasing of next installment.
- Assist academics dept. in result compilation in student database management system & responsible for student academic record checks by their employers or authorized background check parties.
Assistant Manager of Operations
Raghunandan Industries Pvt. Ltd
2012.08 - 2014.05
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
Assistant Manager - Performance & MIS
SMC Global Securities Ltd.
2009.09 - 2012.08
- Implemented data-driven solutions to address operational challenges, resulting in increased efficiency.
- Coordinated with stakeholders to ensure alignment on expectations, delivering high-quality results consistently.
- Ensured compliance with internal policies and procedures through thorough monitoring and proactive intervention when needed.
- Reduced turnaround time significantly by streamlining workflows across different functional units.
Education
MBA - Operations Management
Sikkim Manipal University
2001.04 -
Skills
Market Analysis
undefinedTimeline
Senior Manager, Operations
Great Learning
2021.07 - Current
Manager of Operations
Great Learning
2018.04 - 2021.06
Assistant Manager
Great Learning
2016.05 - 2018.03
Senior Executive, Operations
International College Of Financial Planning Ltd
2014.05 - 2016.04
Assistant Manager of Operations
Raghunandan Industries Pvt. Ltd
2012.08 - 2014.05
Assistant Manager - Performance & MIS
SMC Global Securities Ltd.
2009.09 - 2012.08
MBA - Operations Management
Sikkim Manipal University
2001.04 -
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