Meenu Bisht
Customer Reservation, Guest Handling
Delhi
Summary
''Position is an Organization wherein I can get to work with Experienced Professional an enhance my knowledge and skills with the purpose of contributing to the organization with best of my abilities and keep myself updated with the latest ideologies & technologies in the field.''
Overview
11
11
years of professional experience
Work History
Ass. Reservation Manager
Justa Hotels & Resorts
05.2024 - Current
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Participated in industry conferences and workshops to stay informed about current trends, best practices, and competitor strategies within the hotel reservation landscape.
- Implemented a proactive approach to upselling hotel services, resulting in additional revenue generation.
- Developed strong relationships with travel agencies, leading to an increase in group bookings from key partners.
- Escalation Management and Guest Service Excellence.
- Creating the Strategies to Achieve Assigned Sales Target.
- Provide Exceptional client service with Planning and Booking business/leisure trip.
Assistant Reservation Manager
MUSHTAQ GROUP OF HOTELS
3 2023 - 05.2024
- Handling all reservation inquiries whilst maintaining a good relationship with travel agents and customers
- Making daily report of sales
- Guiding travel agents and guests about the hotel services
- Invoicing and rates negotiating for clients, guests and tours
- Manage and maintain accurate information in the reservation system
Operation Management
YORKER HOLIDAYS SERVICES PVT. LTD.
01.2021 - 02.2023
- Making the customize Package to all over India
- Making the costing of the package
- Hotel Reservation
- Deal with B2B Agent & corporate sector as well
- Ticketing, Schedule changes, Cancellation, Reissuance
- Deal with Client
- Negotiation with the client and conversion
- Maintaining the relationship with Agents & Hotels
- Closing the business to generate the revenue.
Team Leader in Operation
SHOES ON LOOSE PVT. LTD.
04.2016 - 03.2020
- Making the customize Package to all over India
- Making the costing of the package
- Hotel Reservation
- Ticketing, Schedule changes, Cancellation, Reissuance
- Deal with B2C Client & corporate sector as well
- Negotiation with the client and conversion
- Maintaining the relationship with customers & Hotels
- Closing the business to generate the revenue.
Sales & Operations Executive
MY GOA VACATIONS
11.2013 - 12.2015
- Making the costing of the package
- Deal with B2B Agent & corporate sector as well
- Proper Follow-up
- Achieve the specified target, given by the company
- Closing the business to generate the revenue.
Education
Master of Business Administration - Hospitality
Amity University
08.2023
Bachelor of Arts -
University of Delhi
Delhi, Delhi04.2024
Higher Secondary -
CBSE Board
2011
Secondary School -
CBSE Board
2009
One Year Diploma in Travel, Tourism & Airport Handling - undefined
YMCA
New Delhi, Delhi1 year Diploma in Web Designing - undefined
Lal Bahadur Shastri Institute
Skills
Team player
Eagerness to Explore and Learn
Dedicated towards work
MS-OFFICE (Doc,ppt, XLS,Outlook)
Ozonetal Software (Customer relationship management)
Personal Information
- Father's Name: Mr. Shankar Singh Bisht
- Date of Birth: 01/01/1994
- Nationality: Indian
Languages
English
Hindi
Disclaimer
I hereby declare the above mention details are true to the best of my knowledge and belief.
Timeline
Ass. Reservation Manager
Justa Hotels & Resorts
05.2024 - Current
Operation Management
YORKER HOLIDAYS SERVICES PVT. LTD.
01.2021 - 02.2023
Team Leader in Operation
SHOES ON LOOSE PVT. LTD.
04.2016 - 03.2020
Sales & Operations Executive
MY GOA VACATIONS
11.2013 - 12.2015
Assistant Reservation Manager
MUSHTAQ GROUP OF HOTELS
3 2023 - 05.2024
Master of Business Administration - Hospitality
Amity University
Bachelor of Arts -
University of Delhi
Higher Secondary -
CBSE Board
Secondary School -
CBSE Board
One Year Diploma in Travel, Tourism & Airport Handling - undefined
YMCA
1 year Diploma in Web Designing - undefined
Lal Bahadur Shastri Institute