Hi, I’m
Meenu P J
Chennai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
Work History
Infoblox
Engagement Specialist
01.2021 - Current
Job overview
- Enhanced client satisfaction by effectively addressing and resolving issues in a timely manner.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
- Created reports that helped in improving project managements
- Contributed ideas during brainstorming sessions aimed at enhancing overall customer experience through innovative approaches to engagement initiatives.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Hands-on experience in creating and managing projects in Salesforce.
- Experience in creating PRs in the Oracle fusion platform.
- Meeting SLAs and achieved KPI
ICT Academy Of Kerala
Project Associate
10.2020 - 01.2021
Job overview
- Enhanced project efficiency by streamlining communication channels and implementing effective collaboration tools.
- Reduced project timeline for successful delivery by closely monitoring progress and proactively addressing potential delays.
- Strengthened team dynamics through regular feedback sessions, resulting in increased productivity and improved performance.
- Developed comprehensive project plans that outlined key objectives, milestones, and resource allocation for timely completion.
- Supported project managers in the execution of the government funded projects, effectively coordinating tasks among cross-functional teams.
- Maintained detailed documentation of all project phases, ensuring accurate record-keeping and easy retrieval of information when needed.
- Set up and managed team meetings.
- Produced quality standards, checklists, report templates, and processes.
RM Education Solutions
Consultant
07.2017 - 10.2017
Job overview
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Reviewing POs, quotes and effectively managed the new orders.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
Hueray Technologies
Process Associate
08.2016 - 01.2017
Job overview
- Streamlined processes by identifying inefficiencies and implementing improvements.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
Education
INSTITUTE OF MANAGEMENT IN KERALATrivandrum, India
MBA from FINANCE AND MARKETING
08.2020
LBS Institute of Technology For WomenTrivandrum, India
B Tech from Computer Engineering
11.2016
Skills
- Decision-Making
- Problem-Solving
- Community Relationship Building
- Customer Service
- Problem-solving abilities
- Corporate Communications
- Data Entry
- Excellent Communication
- Analytical Skills
- Information gathering and analysis
- Internal Communications
- Adaptability and Flexibility
- Time Management
- Written Communication
- Active Listening
- Project Management
- Goal Setting
Timeline
Engagement Specialist
Infoblox
01.2021 - Current
Project Associate
ICT Academy Of Kerala
10.2020 - 01.2021
Consultant
RM Education Solutions
07.2017 - 10.2017
Process Associate
Hueray Technologies
08.2016 - 01.2017
INSTITUTE OF MANAGEMENT IN KERALA
MBA from FINANCE AND MARKETING
LBS Institute of Technology For Women
B Tech from Computer Engineering
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