Meera Babu
Trivandrum
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Food-and-beverage-Supervisor
Madision Street
10.2016 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
Freelance IELTS Trainer
Self Employment
01.2012 - 08.2016
- Increased IELTS score averages by implementing personalized study plans and engaging learning techniques.
- Improved student confidence in English language abilities through consistent feedback and encouragement.
- Developed comprehensive lesson plans incorporating listening, speaking, reading, and writing skills to ensure balanced IELTS preparation.
- Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
Food and Beverage Assistant
THE STAMFORD PLAZA, MELBOURNE
09.2010 - 10.2011
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
- Supported event planning and execution, assisting in the arrangement of private parties and special occasions for guests.
Hostess (F&B)
HERITANCE (Aitken Spence Group)
01.2009 - 01.2010
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Guest Service Assistant (Housekeeping)
THE LEELA PALACE KEMPINSKI
06.2008 - 09.2009
- y.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Industrial Exposure Trainee (F & B)
Taj Greencove Resort
10.2006 - 03.2007
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Evaluated trainee progress through skill assessments and performance reviews, ensuring ongoing development.
Education
Diploma in Hotel Management & Catering Technology - Hotel Management
Oriental School of Hotel Management (AICTE)
Wayanad, Kerala, India03.2008
Certificate in Library And Information Science - Library Science
University of Kerala (Adult Continuing Education)
Trivandrun, Kerala07.2004
High School Diploma -
St John Antony, Higher Secondary Board Of Kerala
Trivandrum, Kerala, India03.2002
SSLC, State Board of Secondary Education -
St Mary's Higher Secondary School
Trivandrum, India03.2000
Skills
∙ A result oriented professional with experience in Customer service and teaching
∙ Pleasant cheerful disposition with excellent communication, interpersonal and problem solving skills
∙ Ability to work in a multicultural environment
∙ Proven ability to work under pressure for extended periods
∙ Meet critical deadlines in a calm manner
∙ Strong, self motivated characteristics and good team worker
Accomplishments
∙ Elected as College Union vice Chairperson
∙ Volunteer in N.S.S. (Kerala University).
∙ Represented Kerala University in National Mock Parliament on AIDS
∙ Active participant in gastronomy fest conducted by OSHM.
∙ Participated in the annualday cultural fest in The Leela Kempinski.
Languages
English
Advanced (C1)
Malayalam
Advanced (C1)
Timeline
Food-and-beverage-Supervisor
Madision Street
10.2016 - Current
Freelance IELTS Trainer
Self Employment
01.2012 - 08.2016
Food and Beverage Assistant
THE STAMFORD PLAZA, MELBOURNE
09.2010 - 10.2011
Hostess (F&B)
HERITANCE (Aitken Spence Group)
01.2009 - 01.2010
Guest Service Assistant (Housekeeping)
THE LEELA PALACE KEMPINSKI
06.2008 - 09.2009
Industrial Exposure Trainee (F & B)
Taj Greencove Resort
10.2006 - 03.2007
Diploma in Hotel Management & Catering Technology - Hotel Management
Oriental School of Hotel Management (AICTE)
Certificate in Library And Information Science - Library Science
University of Kerala (Adult Continuing Education)
High School Diploma -
St John Antony, Higher Secondary Board Of Kerala
SSLC, State Board of Secondary Education -
St Mary's Higher Secondary School
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