HIMS(Health Management Information System)
Meera Katira
Patient Care Executive & Executive Assistant
Bengaluru
Summary
Compassionate and dedicated healthcare coordinator with over 4 years of experience in delivering exceptional patient care within a prestigious hospital setting. Committed to enhancing quality of life for all patients through outstanding support and innovative program development aimed at reducing readmissions. Recognized for fostering positive patient experiences and streamlining processes through effective communication and conflict resolution skills. Proven adaptability and collaboration abilities contribute to achieving results in diverse team environments, while maintaining a strong focus on patient advocacy and confidentiality.
Overview
7
7
years of professional experience
1
1
Language
Work History
Patient Relations Representative
Ruby Hall Clinic Wanowarie
01.2023 - 11.2025
- Ensured timely access to services by efficiently managing appointment schedules and coordinating necessary resources.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Served as a knowledgeable resource for both patients and staff regarding insurance coverage, financial assistance programs, and billing procedures.
- Contributed valuable feedback from patients to hospital administration for continuous improvement initiatives within the facility.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings such as ANC class(Antinatel Care)
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Used advanced software to prepare documents, reports, and presentations.
- Streamlined communication between departments, resulting in more effective project coordination and execution.
Patient Care Specialist
Jupiter Hospital
06.2020 - 12.2022
- Reduce hospital readmissions by using comprehensive process combining clinical, financial, and psychosocial approach to identify trends and early indicators, resolve barriers, and create strategy ensuring appropriate service/resource.
- Document all activity related to patient care on HMIS (Health Management Information System) software, including visits, patient history, provider orders, and the next plan of approach.
- Proactively identify and resolve challenges that may impact the successful delivery of products and services.
- Developed Inter-professional team to create strategies to improve communication coordination between patients and providers.
- Use HealthPlix software to add patient vitals and other information related to patient care and well-being.
- Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Reservations Supervisor
The Lemon Tree
11.2019 - 06.2020
- Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries.
- Ensured compliance with company rules and regulations in the reception area.
- Managed employee and department directories as a guide for directing visitors.
- Responsible for data entry using Protel software as assigned.
- Maintained transaction security by verifying payment cards against identification.
- Scheduled meetings and travel for executives, as well as appointments for customers.
- Oversaw outgoing mails; organized and distributed incoming mails.
- Operated telephone switchboard; answered and transferred calls to appropriate units.
- Responsible for operating and maintaining office machines, including printers, copiers, and fax.
Front Desk Receptionist
The Fusion Kitchen
08.2018 - 11.2019
- Received visitors at the front desk by greeting, welcoming, and directing them as soon as they arrive at the restaurant.
- Aided in the planning and implementation of corporate events.
- Managed online reservations and guide the staff members to organize the tables with the number of seats as per request.
- Managed and performed all communications effectively and in a timely manner with staff members.
- Provided basic and accurate information in-person and via phone/email.
- Maintained a neat, welcoming, and organized reception area.
- Performed additional duties as assigned.
Education
Diploma - Aviation Hospitality and Travel
Frankfinn Institute of Air Hostess Training
Mumbai, Maharashtra06.2018
BFA - Bachelor of Fine Arts
St. Mira’s College for Girls
Pune, Maharashtra06.2018
12th passed - ISC
Riverdale International Residential School
Pune, Maharashtra06.2014
10th passed - ICSE
Riverdale International Residential School
Pune, Maharashtra06.2012
Skills
Patient care management
Organized scheduling coordination
Ensuring confidentiality in patient care
Effective multitasking
Administrative support
Office management
Calendar management
Software
HealthPlix Technologies
Microsoft Office 365
Cempia Software
MyHealth Care
References
Reference details to be provided upon request
Timeline
Patient Relations Representative
Ruby Hall Clinic Wanowarie
01.2023 - 11.2025
Patient Care Specialist
Jupiter Hospital
06.2020 - 12.2022
Reservations Supervisor
The Lemon Tree
11.2019 - 06.2020
Front Desk Receptionist
The Fusion Kitchen
08.2018 - 11.2019
BFA - Bachelor of Fine Arts
St. Mira’s College for Girls
12th passed - ISC
Riverdale International Residential School
10th passed - ICSE
Riverdale International Residential School
Diploma - Aviation Hospitality and Travel
Frankfinn Institute of Air Hostess Training