Meera Mohan
Summary
Driven Business Analyst ready to leverage business knowledge and project management strengths to enact lasting and successful changes to company culture and operational practices. Offers 4.5 years of experience in operational improvement.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Business Immigration Analyst
FRAGOMEN
04.2023 - 12.2024
- Independently interpret , analyze and evaluate individual case information client immigration laws and regulations.
- Utilize proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Conduct implementation of immigration services with new and existing clients based on corporate policies.
- Develop, update and manage internal immigration resources and send various weekly, biweekly and monthly reports to clients as requested.
- Respond to requests, queries and complaints from clients and case workers in a friendly and efficient manner to enhance customer loyalty.
- Provide effective service to APAC clients by meeting the obligations such as TAT and accuracy levels as specified.
- Maintained a good rapport with team and senior members considering their advice and suggestions and putting them into practice.
- Effectively collaborated in a team setting and promoted team work.
Senior Officer
ICICI BANK
05.2019 - 01.2022
- Conducted cash and key audits for controls and compliance.
- Oversaw branch operation and workflow for consistency.
- Assisted with daily cash and ATM balancing.
- Educated customers on use of banking website and mobile apps.
- Assisted tellers in cashing cheque by verifying signatures and amounts.
- Learnt about customers financial needs , established trust and optimized sales opportunities ,resulting in quality customer service.
- Received and processed stock into inventory management system.
- Answered telephone enquires on checking and savings accounts ,loans and lines of credit.
- Opened new savings and line of credit accounts ,helping customers through process.
- Advised and implemented appropriate insurance cover for clients.
- Grew and maintained client base to maximize revenue.
Education
Bachelor of Engineering - Engineering
Vidya Academy of Science and Technology
Skills
Expertise in visa renewals
Policy improvements
Requirements gathering
Customer needs analysis
Cash handling expertise
Banking operations knowledge
CRM and salesforce proficiency
Customer service experience
Strong oral and written communication skills
Software Skills
- MS office
- Connect ( Immigration processing tool )
- ServiceNow
- Finacle ( Banking operation tool )
- iView, FCRM and Sales force CRM
Timeline
Business Immigration Analyst
FRAGOMEN
04.2023 - 12.2024
Senior Officer
ICICI BANK
05.2019 - 01.2022
Bachelor of Engineering - Engineering
Vidya Academy of Science and Technology