Meera Nautiyal
Team Leader
New Delhi
Summary
Currently handling the team of 40 plus employees in Amazon IT services as a Team Lead with more than 10 years of working experience. Exposure in all areas of Clinical Trial, IT services, Order Management, booking and Sales. Highly communicative, interpersonal, problem solving & mentoring skills and analytical & leadership capabilities. Skilled in People Management and have managed large teams.
10+ year of experience spanning across:
- Service Delivery and Assurance
- Customer Relationships Management
- Business performances management
- Process improvements
- Quality Assurance
- Operation Management
- Order Management
- Team Building and Leadership
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Team Leader
Amazon
Delhi
08.2017 - Current
- Handling IT Manager responsibilities for last 3 years mainly focusing on People Management , Knowledge Management , Project Management and Decision Making
- Leads a team of 44 IT Support engineers throughout day-to-day operations while tracking trends , assigning shift work for each team member, assigning Remedy tickets to engineers and making sure proper procedures are consistently followed.
- Making sure all the engineers are performing at their best and the team is delivering on the promised service level agreements (SLAs).
- Managing escalations, high severity tickets and engaging all the teams to resolve the issue at the earliest.
- Leading high visibility projects that span in multiple locations.
- Accelerate progress by driving timely decisions, identifying and mitigating risks, and communicating status to stakeholders.
- Creating Policies and SOPS for any changes in process.
Associate – Investigator Services
EUROFINS CENTRAL LABORATORY
Bangalore
07.2014 - 07.2017
- Support highly renowned Sponsors such as Novartis, Medpace, Actelion etc
- For completion of clinical trials along with doctors to launch new drugs into the market
- Support all functional areas of Bio/Pharmaceuticals manufacturing by process validation & quality control throughout all stages of drug development process
- Work with PMs in order to set-up new sites in to the EUROFIN’s various applications, providing access to the applications to Field Monitors
- Once Set-up completed, Ordering Laboratory kits for sites (Doctors)
- Report analysis of the patients and providing critical alert reports to Doctors & Field Monitors for their assistance or further analysis
- Handling calls and work with Doctors to identify the report analysis has been taken into consideration and in case further actions to be taken from my end
- Audit of the reports by identifying the missing inputs from submitters end and taking corrective & preventive action
- Managing & Handling of all the reports and tasks processed within the team
- Managing the team by doing assignments of the tasks
- Enabling the resources by providing new & secured ways of processing the task
- Enabling new joiners via training sessions, practical exposure, auditing and conducting update/reiteration sessions
- SPOC for all types of tasks, escalations & queries received related to the process
- SME (Subject Matter Expert) for the process
- Acting DPO (Divisional Process Owner) of the process and work towards enablement of process and provide solution in regards to the process/system related issues
- Works as programmer for doing all the software maintenance back-up which help for generating the reports, updating/refreshing of the applications & collation of all the task for the respective day on regular basis
- Managing the EOD reports, Monthly reports, Reconciliation reports & do sign-off as well as reviewer.
Order Management Analyst
Oracle India Private Limited
Bangalore
09.2012 - 03.2014
- GFIC)
- Handling the LAD/AMER/EMEA process
- Working on OI (Oracle Integration, UATs (User Acceptance Test)
- Interacting with Clients in Italian Language to validate the contract
- Analyze, review, interpret and translate the Italian documents in order to have the contract processed
- Processing and Booking the Software Deals (LFYS) for Oracle EMEA Region by Validating European Language documents
- Responsible for License and Support booking for Software deals for European, Middle East and African Countries
- Responsible for recognizing and generating revenue for individual LFYS booking
- Cluster lead of the team, where I am responsible to handle the team resolving the process related issues
- Working on Ad-hoc Reports related to process and Use of MS-Office fluently
- (Month End Reports, Input Quality Reports, TAT Reports, OM-AR Reports etc.)
- Expertise in the process with all the Analytical skills
- Interact with Sales, Contracts, AR, AP, Collections and Credits in order to process the booking and hence a very good knowledge about these process as well
- Validating and submitting orders from special Oracle customers ( Ericsson, Alcatel-Lucent, T system International GmbH etc.) as per the Purchase Order issued
- Excellent knowledge about Oracle R12 application
- Have handled all Italian complex high value deals and maintained the quality throughout the year
- Working closely with team members towards improvement in team’s quality and team building.
Education
Bachelor of Arts - Italian Language
Delhi University
Delhi 04.2009 - 06.2012
A2 And B1 Italian Language Certification - Italian Language
Italian Embassy
Delhi 01.2011 - 08.2011
Skills
Order process management
Teamwork and Collaboration
Analytical and Critical Thinking
Training and Development
Active Listening
Database Management
Clinical services
Clinical drug trials
Clinical Trials Protocols
Clinical trial support
Clinical trials and research
Clinical Support
Customer service expert
Technical Support
Problem-Solving
Document review
Business process understanding
Fluent in Italian
Multitasking Abilities
Decision-Making
Teambuilding
Excellent Communication
Customer relations specialist
Employee relations and conflict resolution
Project Management
Operations management
Timeline
Team Leader
Amazon
08.2017 - Current
Associate – Investigator Services
EUROFINS CENTRAL LABORATORY
07.2014 - 07.2017
Order Management Analyst
Oracle India Private Limited
09.2012 - 03.2014
A2 And B1 Italian Language Certification - Italian Language
Italian Embassy
01.2011 - 08.2011
Bachelor of Arts - Italian Language
Delhi University
04.2009 - 06.2012