Fintech Operations Leader managing revenue operations, payment support, and fraud controls across high-volume digital transactions. Leads teams of 10+ associates, publishes MIS reporting, and tightens service SLAs through daily reviews and CRM workflow fixes. Strengthens customer trust by resolving disputes, supporting KYC/AML compliance, and stabilizing Ameyo operations.
Hi, I’m
Meera Sharma
Customer Support & Fintech Operations Lead
Bengaluru
Summary
Overview
2
Languages
10
years of professional experience
Work History
FairMoney
Sr.Revenue Specialist
06.2021 - 12.2023
Job overview
- Enhanced customer experience by optimizing revenue operations and ensuring seamless service delivery to increase satisfaction and retention
- Handled end-to-end operations, ensuring optimal staffing and service levels
- Led and coached a team of 10 to deliver consistent, customer-focused performance
- Published MIS reports to track performance trends and improve service outcomes
- Resolved process gaps through daily reviews, leading to improved efficiency and enhanced customer experience
- Managed disputes, payment operations, and fraud prevention, reinforcing customer trust and loyalty
- Ensured KYC/AML compliance while maintaining a smooth customer onboarding experience
FreeCharge
Sr. Customer Support & Risk Operations
01.2018 - 04.2021
Job overview
- Managed end-to-end chargeback lifecycle, coordinating with banking and payment partners for timely customer-centric support
- Analyzed root causes of customer disputes, minimizing disruption to customer experience and protecting revenue
- Resolved customer disputes efficiently through root cause analysis, minimizing impact on customer experience and revenue
- Improved turnaround time for dispute resolution and fraud detection, enhancing overall customer satisfaction
- Assisted customers with fund transfers, ensuring seamless and hassle-free transaction experiences
- Resolved customer escalations with emphasis on quick and empathetic solutions
- Axis Bank
Myntra
Sr. Client support Supervisor
01.2014 - 01.2018
Job overview
- Handled high-priority customer escalations related to transactions and technical issues on the Myntra app
- Authorized cashback and goodwill coupons, enhancing customer retention and satisfaction
- Maintained daily and weekly operational reports, providing insights for senior management
- Maintained daily and weekly operational reports for senior management review
- Supported upselling initiatives through customer education on product features and benefits
- Assisted customers with alternate product recommendations during out-of-stock (OOS) scenarios
Education
Indira Gandhi Group Of InstitutionsBengaluru
M.Com
06-2013
University Overview
- Graduated with 8.8 grades out of 10.
- GPA: 8.8
St. Joseph's Degree CollegeBengaluru
BBM
06-2011
University Overview
- Graduated with 8.1 grade out of 10.
- GPA: 8.1
Skills
Chargeback management
Payment operations
Financial reporting
KYC/AML compliance
Fraud prevention
Employee training
Interpersonal communication
Effective time management
Team leadership
Customer escalation management
Interests
Handy Crafts, Interiors & Decor, Reading books, Adventure Trips, Trekking
Timeline
Sr.Revenue Specialist
FairMoney
06.2021 - 12.2023
Sr. Customer Support & Risk Operations
FreeCharge
01.2018 - 04.2021
Sr. Client support Supervisor
Myntra
01.2014 - 01.2018
St. Joseph's Degree College
BBM
Indira Gandhi Group Of Institutions
M.Com