MEERA VENU

Project title: Lindstrom Group

• Monitored Jira for open issues and resolved them promptly.
• Handled the ABSSolute application to ensure smooth back-end working progress.
• Efficiently triaged, investigated, and resolved customer support tickets within SLAs
• Provide customers with descriptive solutions and responses by analyzing integration logic and system processes.
• Ensured timely resolution by following proper escalation procedures
• Providing satisfactory resolutions to customer issues and problems
• Performed research, diagnosed, and troubleshooted system issues to identify effective solutions.
• Provided prompt solutions for application and integration issues through user interactions

Project title: COCACOLA

• Enhanced ticket solving skills through experience with Wabi2b Customer Care Support in Zendesk, Jira, and Titan.
• Efficiently executed daily reporting duties while analyzing valuable data.
• Provided technical assistance and guidance to customers in resolving issues.
• Successfully resolved customer issues by utilizing excellent verbal communication and negotiation abilities.
• Delivered prompt and effective support to customers by addressing their technical concerns via email, live chat, and telephone.
• Analyzed data to pinpoint necessary improvements.

Project title: Assignment(Data Analytics)-Power BI

• Transforms raw data into actionable insights
• Create financial reports, budgets, and forecasts.
• Analyze employee data, track performance metrics, and identify talent gaps.
• Monitor key performance indicators (KPIs) to measure operational efficiency
• Analyze customer support tickets and identify trends.
• Measure customer satisfaction and loyalty.
• Optimize customer service processes and response times.

• Managed and reconciled daily cash transactions
• To manage all transactions with customers accurately and efficiently
• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions
• Provided excellent customer service by addressing inquiries and resolving complaints
• Maintaining records and selling and upgrading banking features.