Meera bai Babsetti

• Delivered virtual training to 40 colleagues, enhancing team skills and overall proficiency in Hyderabad.
• Managed complex customer requests with precision, including Roth conversions, IRA distributions, 401K qualified plans, 403b, SIMPLE IRA, SARSEP, SEP retirement, and retail accounts.
• Improved operational efficiency by maintaining minimal error rates while processing over 1,000 items monthly.
• Processed and validated daily trade settlements (T+2), ensuring 100% compliance with market regulations and minimizing settlement fails.
• Coordinated with custodians, brokers, and clearinghouses to investigate and resolve discrepancies before deadlines.
• Conducted post-settlement reconciliations to align internal and market transaction records.
• Managed retirement account setup (401k, 403b, SIMPLE, SEP, SARSEP), investment allocation mapping, and periodic distributions.
• Led due diligence projects and managed unclaimed funds including uncashed checks.
• Developed SOPs, coached new team members, and collaborated cross-functionally to enhance service delivery.
• Recommended process improvements that enhanced operational efficiency and reduced errors & managed shareholder record maintenance, transfer requests, and stock deposits/withdrawals.
• Audited transactions as Quality Analyst, identifying errors and ensuring regulatory adherence.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Facilitated new client onboarding process and investment account setup.
• Helped clients plan for and fund retirements using mutual funds and other options to manage, customize, and diversify portfolio.
• Participated in ongoing professional development programs enhancing industry knowledge necessary for providing high-quality advice about market trends affecting client investments.
• Collaborated with colleagues to develop innovative strategies for improving overall client experience.
• Collaborated across departments ensure seamless delivery services throughout client lifecycle fostering long-lasting, mutually beneficial relationships.
• Developed strong relationships with clients by understanding their individual needs and preferences, tailoring communications accordingly.

Performed periodic reviews of existing client files, ensuring continued adherence to AML/KYC requirements.

• Maintained updated knowledge of relevant regulations and industry best practices to continuously improve AML/KYC processes.
• Enhanced AML/KYC compliance by conducting thorough customer due diligence and risk assessments.
• Reduced false positive alerts by refining transaction monitoring rules based on historical data patterns.
• Identified potential suspicious activity by performing transaction monitoring and escalating cases for further investigation.
• Served as a subject matter expert for colleagues, providing training and support on AML/KYC-related issues, fostering an environment of knowledge sharing and collaboration.
• Contributed to the continuous improvement of AML/KYC systems by providing feedback on system enhancements and upgrades.
• Managed complex investigations with multiple stakeholders, resulting in successful resolution of compliance issues.
• Streamlined onboarding processes for new clients, reducing turnaround time and improving client satisfaction.
• Researched and interpreted corporate documentation to determine business and ownership structure.
• Reviewed over 100 customer accounts to address AML and KYC compliance challenges, updating profiles to
  mitigate risks
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.