Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Afsana Patel

Afsana Patel

Gadag

Summary

Engaging Airport Service Agent with years of experience handling first-time flyers and monitoring safety protocol adherence. Adaptable team member with thorough documentation inspection and customer handling skills. Noted for exceptional check-in rates and luggage handling.

Overview

4
4
years of professional experience

Work History

Bangaluru Airport Service Limited

Guest Service Associate
Bangaluru
08.2024 - Current
  • Collaborated closely with other departments such as maintenance and catering services when needed.
  • Communicated flight information, gate changes and other important announcements over the PA system.
  • Operated ground service equipment such as tugs, belt loaders, cargo dollies.

Ananth The Grand Hotel

Guest Service Associate
Hubali
09.2021 - 07.2023
  • Gathered customer feedback through surveys and focus groups.
  • Reviewed contracts and negotiated terms of agreements with vendors.
  • Participated in brainstorming sessions to generate new ideas for product launches.

The President Hotel

Guest service Associate
Hubali
09.2020 - 08.2021
  • Initiated projects aimed at improving customer service standards across departments.
  • Acted as an ambassador of goodwill for the organization by engaging positively with external parties.
  • Established fundraising strategies to increase financial support for programs and services.
  • Identified new business opportunities through market research.

Education

Hospitality,Airport Ground Services

Vision Fly Institute
Hubali
01-2021

2 PUC Commerce

Government PU College
Lakshmeshwar
03-2019

SSLC

Urdu Medium High School
Lakshmeshwar
04-2017

Skills

  • Complaint Handling
  • Stress Tolerance
  • Daily reports
  • Passenger Assistance
  • Flexible Work Schedule
  • Self Motivation

Languages

English, Hindi, Kannada , Urdu
First Language

Timeline

Bangaluru Airport Service Limited

Guest Service Associate
08.2024 - Current

Ananth The Grand Hotel

Guest Service Associate
09.2021 - 07.2023

The President Hotel

Guest service Associate
09.2020 - 08.2021

Hospitality,Airport Ground Services

Vision Fly Institute

2 PUC Commerce

Government PU College

SSLC

Urdu Medium High School
Afsana Patel