Meesam Abbas Alvi
Assistant Manager
New Delhi
Summary
Dedicated Assistant Manager with a focus on enhancing team productivity and fostering collaboration. Committed to implementing effective strategies that lead to measurable improvements in employee performance and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Telus International
01.2024 - 02.2026
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enhanced team productivity by streamlining operational processes.
- Conducted performance evaluations and provided constructive feedback to employees.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Senior Associate
Personiv
11.2016 - 01.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Customer Care Representative
InterGlobe Technologies Private
05.2015 - 10.2016
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
B.tech -
Ojaswini Institute of Technology
04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Sales Validation
Team motivation
Time management
Team building
Timeline
Assistant Manager
Telus International
01.2024 - 02.2026
Senior Associate
Personiv
11.2016 - 01.2024
Customer Care Representative
InterGlobe Technologies Private
05.2015 - 10.2016
B.tech -
Ojaswini Institute of Technology
04.2001 -
Awards & Recognitions
"Award Of Excellence-2025"
Recognised as the best team performance for two consicutive quarters(Q3 & Q4).
"Star Performer-2023"
Exra Miller award in best sales performance in quarter 3.