Meet Bhatti
Ahmedabad
Summary
Experienced Customer Service Specialist with a focus on dedication and strong skills in handling multiple tasks in a fast-paced environment. Works well as part of a team to achieve both personal and business goals. Recognized for effectively resolving escalated customer support issues.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Support Representative
Hitech Digital Solutions
Ahmedabad
04.2022 - Current
- Work as stated in Process Associate.
- In my role as a Customer Service Representative (CSR), my responsibilities expanded significantly after a change in designation. I have trained 2 employees to work in this project. Currently, I actively review and submit the work of these two employees through the client portal, ensuring quality and compliance with project requirements.
Process Associate
Hitech Digital Solutions
Ahmedabad
04.2021 - 04.2022
- I'm working for one of the largest corporations in the United States, and they're running a subscription-based business model for their clients.
- For this company, I prepare project bids. So that the customer can bid. I do a lot of things during this process, such as:
1. Project Research.
2. Data Collection for Particular States.
3. Data Entry from Back-end.
4. Back-end Operations.
5. One-on-one conversation with client regarding critical projects.
Senior Web Researcher
YLocation India LLP
Ahmedabad
10.2019 - 02.2021
- Work as stated in Web Researcher.
- As a Senior Web Researcher, I was responsible for the quality control of the work of 7 employees.
- At the end of the day I was checking everyone's work and releasing all the work from the backend to the website.
Web Researcher
YLocation India LLP
Ahmedabad
10.2018 - 09.2019
- I used to work as a Real Estate Analyst.
- Worked on selling, leasing, and selling properties in Florida, USA.
- Aside from that, I have also worked on data uploading in Backend.
Non-Voice BPO
Transcend
Ahmedabad
04.2017 - 12.2017
- I was selling Walmart, Target, and Walgreens gift cards in the United States using a non-voice software system.
Data Entry Manager
My Vision Eye Care
Ahmedabad
10.2014 - 02.2017
- Entering patient and account data from source documents within time constraints.
- Examining data for deficiencies or errors, correcting any incompatibility, and checking output.
- I used to prepare patients' Mediclaim paperwork.
Education
Bachelor of Commerce -
Neeldeep Commerce College
Ahmedabad 07.2016 - 11.2019
H.S.C. -
Nalanda Vidyalaya
Ahmedabad 06.2012 - 04.2014
Skills
Customer service expert
Timeline
Customer Support Representative
Hitech Digital Solutions
04.2022 - Current
Process Associate
Hitech Digital Solutions
04.2021 - 04.2022
Senior Web Researcher
YLocation India LLP
10.2019 - 02.2021
Web Researcher
YLocation India LLP
10.2018 - 09.2019
Non-Voice BPO
Transcend
04.2017 - 12.2017
Bachelor of Commerce -
Neeldeep Commerce College
07.2016 - 11.2019
Data Entry Manager
My Vision Eye Care
10.2014 - 02.2017
H.S.C. -
Nalanda Vidyalaya
06.2012 - 04.2014
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