Meeta Samant
Sales Executive
Delhi
Summary
To handle a good position in the field of various technology and to achieve the target of the organization in an effective manner with creative ideas. I will be honest and hardworking towards the organization.
Overview
4
4
years of professional experience
3
3
Languages
Work History
BPO Claims Team Lead
Quality Assistance
01.2023 - 01.2024
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reported progress, test metrics and results to project stakeholders.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Enhanced team collaboration, sharing best practices and insights that led to refinement of testing protocols.
- Pioneered integration of performance testing in development cycle, significantly improving product scalability and endurance.
- Enhanced software quality by meticulously executing detailed test plans and identifying critical bugs before product releases.
- Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
- Increased stakeholder confidence by presenting detailed QA reports and insights during project review meetings.
- Conducted comprehensive test scenarios to decrease downtime and elevate user satisfaction.
- Customized testing environments to simulate real-world usage scenarios, ensuring product robustness and customer satisfaction.
- Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
- Facilitated transition to Agile methodologies, enhancing team flexibility and project turnaround times.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
- Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
- Optimized user experience by conducting usability tests and providing actionable feedback to development team.
- Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
- Collaborated closely with development teams to clarify requirements, resulting in more efficient bug resolution process.
- Spearheaded adoption of cutting-edge testing software, keeping company at forefront of QA technology.
- Improved product reliability with rigorous regression testing, ensuring software performance consistency across updates.
- Identified and documented discrepancies between expected and actual outcomes, contributing to overall software quality improvement.
- Fostered culture of continuous improvement by regularly reviewing and updating QA methodologies to adapt to new challenges.
- Played key role in successful launch of multiple high-stakes projects by prioritizing critical test areas and resource allocation.
- Documented testing procedures for developers and future testing use.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Kept scripts and test cases updated with current requirements.
- Incorporated delivery requirements into planning of testing schedules.
- Advised developers on problems with databases, performance and other issues.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Developed and maintained defect databases for known issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Built automated test scripts to handle repetitive software testing work.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
BPO Claims Team Lead
Salesperson
01.2020 - 01.2023
- Ensured compliance with industry regulations and company standards by conducting regular audits of team''s work output.
- Managed the daily operations of the claims team, ensuring adherence to guidelines and deadlines.
- Assisted upper management in developing strategic plans for future growth within our BPO division.
- Negotiated favorable terms with external vendors/providers that contributed to cost savings without compromising service quality or delivery.
- Developed and maintained a positive work environment, fostering collaboration and teamwork among staff.
- Streamlined communication channels between various departments, enhancing overall operational efficiency in the claims process.
- Enhanced customer satisfaction with timely resolution of escalated claim issues.
- Increased productivity by monitoring performance metrics and implementing continuous improvement initiatives.
- Established clear performance expectations for all staff members, driving accountability for results across the claims department.
- Promoted a customer-centric approach within the team, leading to improved policyholder satisfaction ratings.
- Championed the adoption of new technologies and software tools that enhanced the team''s ability to process claims more quickly, accurately, and efficiently.
- Coordinated internal resources effectively to ensure smooth functioning of daily processes while minimizing backlog buildup.
- Oversaw the accurate and efficient processing of high-volume insurance claims, meeting all regulatory requirements.
- Facilitated weekly meetings with team members to discuss ongoing challenges, share best practices, and monitor progress toward individual goals.
- Implemented quality control measures for claim reviews, reducing discrepancies and improving overall accuracy rates.
- Mentored junior staff members, promoting professional growth and skill development within the team.
- Improved claims processing efficiency by streamlining workflows and implementing best practices.
- Reduced claim errors by providing comprehensive training to team members on company policies and procedures.
- Collaborated with cross-functional teams to identify trends in claims data and develop strategies for improvement.
- Calculated adjustments, premiums and refunds.
- Checked documentation for accuracy and validity on updated systems.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Generated, posted and attached information to claim files.
- Determined appropriateness of payers to protect organization and minimize risk.
- Coordinated with contracting department to resolve payer issues.
- Processed and recorded new policies and claims.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Modified, updated and processed existing policies.
- Maintained confidentiality of patient finances, records, and health statuses.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Collected premiums and issued accurate receipts.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
Matriculation - undefined
C.B.S.E. Board
01.2014 - 12 2014
Intermediate - undefined
C.B.S.E. Board
01.2016 - 12 2016
Skills
Insurance coverage verification
Proficiency
Windows, Internet Explorer, Google Chrome, True
Personal Information
- Father's Name: Late Pradeep Samant
- Date of Birth: 07/25/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Accomplishments
- Achieved Result by introducing Software for Type tasks.
- Documented and resolved Issue which led to Results.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result through effectively helping with Task.
Timeline
BPO Claims Team Lead
Quality Assistance
01.2023 - 01.2024
BPO Claims Team Lead
Salesperson
01.2020 - 01.2023
Intermediate - undefined
C.B.S.E. Board
01.2016 - 12 2016
Matriculation - undefined
C.B.S.E. Board
01.2014 - 12 2014
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