Meetika Ghai
Application Consultant
Bhopal,MP
Summary
Dynamic Packaged App Developer Analyst at Accenture with a proven track record in optimizing workforce management and enhancing service processes. Skilled in problem-solving and effective communication, I successfully led cross-functional teams to improve operational efficiency, achieving significant growth in service quality and user satisfaction.
Overview
15
15
years of professional experience
Work History
Packaged App Developer Analyst
Accenture
08.2024 - Current
- Utilized Kronos Workforce Dimensions (WFD) to manage and optimize workforce scheduling, timekeeping, and attendance for [department/team/company].
- Utilized API Time and Attendance, ShiftSelect, and Qgenda applications for workforce management.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Managing server-related patching activities.
- Analyze and provide resolutions to the issues raised by users via the ticketing tool, ServiceNow.
- Perform system/release notes testing after application maintenance and upgrades.
- UAT and Hypercare support with quick resolution of issues.
Responsible for gathering and documenting business requirements, functional requirements, and use cases. - Responsible for identifying improvements in business processes and the overall workings of the support team.
Coordinate cross-domain processes with the process managers to manage the continual improvement process. - Managing and mentoring the team in their day-to-day production support (incident/problem) and change/release management activities.
- Coordinates with the team to track open issues, and help prioritize the product backlog toward delivery.
Conducting cross-skilling of the teams.
Business Owner
Self-employeed
06.2018 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Senior QA Engineer
Impetus Technologies
11.2010 - 09.2017
- Develop comprehensive test plans, test cases, and test scripts based on software requirements and specifications.
Collaborate with project managers, developers, and other stakeholders to understand project requirements and acceptance criteria. - Perform manual testing on various platforms (web, mobile, desktop) to identify defects and ensure functionality meets specified requirements.
- Execute functional, regression, usability, and exploratory tests to evaluate product performance and user experience.
- Identify, document, and report bugs and issues using bug-tracking tools like JIRA, Bugzilla, or similar.
- Liaise with cross-functional teams to ensure seamless integration and deployment of new features and enhancements. Provide detailed feedback and recommendations to improve software performance, usability, and overall quality.
- Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
- Supported successful product launches by coordinating end-to-end testing efforts from planning through execution phases.
- Improved product quality by meticulously designing and executing test plans for software applications.
- Managed offshore QA resources effectively in order to ensure seamless workflow integration within the team.
- Streamlined defect reporting processes to facilitate prompt resolutions and minimize disruption to project timelines.
- Reduced software defects by conducting thorough regression testing and identifying areas for improvement.
- Established key performance indicators for measuring ongoing success of QA initiatives.
- Increased customer satisfaction with timely and effective resolution of reported issues.
- Led cross-functional teams in the development of comprehensive test strategies, ensuring optimal product performance.
- Ensured high-quality user experiences by evaluating usability, compatibility, accessibility, and performance across multiple platforms and devices.
- Contributed to root cause analysis to determine core reason for failures and errors.
Education
MBA - Marketing And Information Technology
Vindhya Institute of Technology And Science
Indore 04.2001 -
B.E. (I.T.) - Information Technology
Vindhya Institute of Technology And Science
Indore, India 04.2001 -
Skills
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Excellent communication
Decision-making
Verbal and written communication
Organizational skills
Analytical thinking
Timeline
Packaged App Developer Analyst
Accenture
08.2024 - Current
Business Owner
Self-employeed
06.2018 - Current
Senior QA Engineer
Impetus Technologies
11.2010 - 09.2017
MBA - Marketing And Information Technology
Vindhya Institute of Technology And Science
04.2001 -
B.E. (I.T.) - Information Technology
Vindhya Institute of Technology And Science
04.2001 -