MEGALA CHELLADURAI
Chennai
Summary
Adept at navigating complex financial landscapes, I leveraged my expertise in CRM software and creative problem-solving at Kotak Mahindra Bank to enhance customer retention and streamline payment processes. My proactive approach and ability to maintain customer data confidentiality under pressure have consistently driven positive outcomes, showcasing my multifaceted skill set in a high-stakes environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Associate
WNS GLOBAL SERVICES PVT LTD
Chennai
09.2024 - Current
- Handling MT 103, MT202, MT 199, MT 999 MT 202 COV and MT 202 return payments
- Strict vigil on compliance norms, such as sanctioned country checks and AML norms
- Prepare treasury drawing sheet on daily basis
- Sanctions screening in ETHIX, OPCRM, SWIFT and FTI application
- Sending authority messages to the concern banks
- Processing inward trade document collection, payment, acceptance
- Loan booking, loan settlement, incoming messages handling
Senior Customer Service Associate
TELEPERFORMANCE GLOBAL SERVICES PVT LTD
Chennai
03.2022 - 08.2024
- Sanctions screening in ETHIX, smart connect, Bpm & SWIFT, application
- KYC verification for the Business/Corporate customers
- Handling reports and raising a GCD for high-risk countries and VOSTRO payments
- Handling Refund amount & Reconciling Central bank and TT NOSTRO Charges
- Drafting MT103, SWIFT MT message dealing with treasury for rate related to cross currency transfers
- Payment creation, payment cancellation, payment audit
- Working in Citrix platform & Making payment in telex transfer
- Prepare treasury drawing sheet on daily basis
- Strict vigil on compliance norms, such as sanctioned country checks and AML norms
- Handling MT 103, MT200, MT 199, MT 299 MT 202 and MT 202 return payments
- Handling inward and outward payment
- Sending authority messages to the concern banks
- Handling BCNR
- Responding for RFI queries
- Posting OFAC reversals
- Handling Transit MAP account reconciliation, daily pending items reporting, Swift and MIFT EOD activities and RSA token details
- On/Off shore Mail handling & Preparing MIS reports
Deputy Manager
Kotak Mahindra Bank Ltd
Chennai
06.2021 - 01.2022
- Drafting payment in intellect application
- Had good understanding of KYC, financial regulatory requirements, legal structure of various client types (Resident savings, NR account, private limited HUF, Trust
- Knowledge on SWIFT application
- Handling group, internal and regulatory audits
- Processing payments requests with 100% accuracy within TAT
- Preparing and sharing EOD with the management
- Team mail Handling
Assistant Manager
AXIS BANK
Chennai
07.2016 - 06.2021
- KYC verification for Business / Corporate customers
- Payment creation, cancelation and payment audit
- EOD report of outstanding transfers processed for the day
- Timely execution and prioritization of high value payments
- Currency conversion as per rates provided from backend team
- Currency conversion as per rates provided from back-end team
- Pre-audit and fortnightly verification
- Responsible for timely completion end of day and ensures before TAT on daily basis
- Daily monitoring of service request completion, handling customer complaints and closure of SRs without delay
Officer
KARVY SHAREBROKING LTD
Kanchipuram
09.2014 - 07.2016
- Strong understanding of financial markets, including stocks, bonds and commodities
- Proficient in technical analysis, including chart patterns, trends, and indicators
- Ability to create customized investment strategies based on individual client goals and risk tolerance
- Strong analytical and problem solving skills with attention to detail and ability to work under pressure
- Familiarity with regulatory requirements and compliance issues in the financial industry
- Able to provide valuable insights and recommendations to clients, according to customer needs
Education
MBA - Finance and Marketing
Anna University
Coimbatore06.2014
BBA - Business Administration
Dr.M.G.R.Chokkalingam Arts College
Arni05.2012
Skills
- Creative Problem-Solving
- Customer retention strategies
- CRM Software
- Multitasking and Prioritization
- Customer data confidentiality
- Calm and professional under pressure
- Issue and complaint resolution
- Order and refund processing
- Data entry and maintenance
- Microsoft Office
Certification
- AMFI Certified
- EQUITY Certified
- IRDA Certified
Languages
- Tamil, First Language
- English, Upper Intermediate
Additional Information - Organizational Exposure
Senior Customer Service Associate, Banking - Payments Underwriter, ADIB Bank, DUBAI, UAE
Personal Information
- Husband's Name: Chelladurai C T
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Associate
WNS GLOBAL SERVICES PVT LTD
09.2024 - Current
Senior Customer Service Associate
TELEPERFORMANCE GLOBAL SERVICES PVT LTD
03.2022 - 08.2024
Deputy Manager
Kotak Mahindra Bank Ltd
06.2021 - 01.2022
Assistant Manager
AXIS BANK
07.2016 - 06.2021
Officer
KARVY SHAREBROKING LTD
09.2014 - 07.2016
- AMFI Certified
- EQUITY Certified
- IRDA Certified
MBA - Finance and Marketing
Anna University
BBA - Business Administration
Dr.M.G.R.Chokkalingam Arts College
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