MEGALA MAHALINGAM
CHENNAI
Summary
Adaptable with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Hardworking coach accustomed to organizing and managing practices and drills to build skills and foster motivation. Illustrating in-depth knowledge of basic fundamentals and game strategy acquired several years in related roles.
Overview
10
10
years of professional experience
Work History
Head Coach
Leverage Edu
Chennai
01.2024 - Current
- Identifying the candidates who are interested in building their career in the abroad countries.
- Providing them the country-specific information and university requirements.
- Providing them with the university shortlisting based on their profile and budget analysis.
- Guiding them in the financial documents preparations.
- Helping the candidates to clear the conditions required to get the Offer letter.
- Taking them through the VISA process once they have got the confirmation from the university.
Centre Manager
JAMBOREE EDUCATION
Chennai
06.2022 - 12.2023
- Handling Inbound and Outbound Enquiries.
- Counselling the candidates understanding their needs , university and country preferences.
- Guiding the candidates with the university requirements and positioning the test prep.
- Handling Center operations - Batches, Petty cash , Inventory
Assistant Manager
MILES EDUCATION PRIVATE LIMITED
CHENNAI
07.2020 - 04.2022
- Handling Inbound and outbound calls
- Identifying the prospective customer and guiding through the enrollment process.
- Resolving customer grievances and maintaining customer satisfaction.
- Worked with drive and determination to consistently exceed targets.
- Supporting the team on their closure by connecting through Google Meets.
Branch Manager
CADD CENTRE
CHENNAI
04.2016 - 01.2020
- Achieved sales target consecutive
- Handling Sales, Technical and Admin team
- Training the sales team and supporting them in conversion
- Motivating sales and technical team to achieve their targets
- Conducting team meetings and understanding the problems to be sorted for the smooth running of the branch
- Monitoring the batches and ensuring the customer satisfaction index is high
- Generating the reports on sales and reporting periodically
- Creating a positive environment for the employees and motivating them for the betterment of the organisation
- Conducting value added programs for the customers
- Visiting colleges for conducting seminars
- Regular monitoring of the trainers for the quality delivery
- Monitoring the attendance and leave request of the team
- Delegating the task to the team
- Handling marketing executive for the external marketing activity.
Career Adviser
CADD CENTRE
CHENNAI
08.2014 - 04.2016
- Won first prize in regional sales quest-2015
- Handling counseling and converting them as prospect customers understanding their need
- Taking care of their admission process and processing their certificate at the end of the program
- Ensuring the customer are happy with the service and building references through them
- Co-ordinating with the trainers for the batch schedules
- Making cold calls and follow up the enquiries.
Education
BE EEE -
GKM COLLEGE OF ENGINEEERING AND TECHNOLOGY
CHENNAI2012
Skills
- Customer rapport
- Outstanding customer service
- General office administration
- Customer relationship building
- Leadership
- Team Management
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Head Coach
Leverage Edu
01.2024 - Current
Centre Manager
JAMBOREE EDUCATION
06.2022 - 12.2023
Assistant Manager
MILES EDUCATION PRIVATE LIMITED
07.2020 - 04.2022
Branch Manager
CADD CENTRE
04.2016 - 01.2020
Career Adviser
CADD CENTRE
08.2014 - 04.2016
BE EEE -
GKM COLLEGE OF ENGINEEERING AND TECHNOLOGY
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