Megan Hanneman
Worthington
Summary
Dedicated professional, skilled in conflict resolution and operational efficiency. Expertise in staff scheduling and customer service, driving improved performance and adherence to health and safety regulations.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
Spencer
01.2024 - Current
- Supervised daily operations and maintained high service standards.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Ensured compliance with health and safety regulations throughout the shift.
- Assisted in resolving escalated customer service issues in a timely manner.
Crew Member
McDonald's
Spencer
09.2018 - 01.2024
- Provided exceptional customer service in a fast-paced environment.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Handled cash transactions accurately and processed orders promptly.
- Assisted in training new crew members on operational procedures.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Eligibility Assistant
Division of Family Resources
Bloomington
05.2023 - 09.2023
- Assisted clients in understanding eligibility requirements for benefits and services.
- Processed documentation related to client eligibility and maintained accurate records.
- Communicated with clients to gather information and clarify application details.
- Assisted clients with completing application forms, gathering necessary documents and submitting paperwork.
- Entered client data into computerized systems for tracking purposes.
Member Service Representative
Monroe County YMCA
Bloomington
03.2023 - 07.2023
- Assisted members with inquiries and provided information about programs and services.
- Processed membership registrations and renewals efficiently using internal software.
- Maintained cleanliness and organization in common areas to enhance member experience.
- Facilitated communication between members and staff to resolve concerns promptly.
- Answered incoming calls regarding membership benefits and services.
- Greeted customers in a friendly and professional manner.
Online Grocery Associate
Walmart
Bloomington
09.2022 - 12.2022
- Assisted customers with online grocery orders and inquiries.
- Collaborated with team members to ensure timely order fulfillment.
- Monitored product quality and freshness for customer satisfaction.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Provided training and support for new employees joining the company's online grocery team.
Education
High School Diploma -
Owen Valley High School
Spencer, IN05-2021
Skills
- Staff scheduling
- Customer service
- Problem solving
- Health and safety
- Conflict resolution
- Operational efficiency
Timeline
Shift Manager
McDonald's
01.2024 - Current
Eligibility Assistant
Division of Family Resources
05.2023 - 09.2023
Member Service Representative
Monroe County YMCA
03.2023 - 07.2023
Online Grocery Associate
Walmart
09.2022 - 12.2022
Crew Member
McDonald's
09.2018 - 01.2024
High School Diploma -
Owen Valley High School