Megan Jordan
Greenwood
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills. Proven ability to engage guests and resolve issues swiftly, enhancing satisfaction. Experienced in cash handling and suggestive selling, consistently improving service quality and reducing complaints during peak periods.
Offering friendly and professional demeanor, ready to learn and excel in a salon environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in a Cosmetology role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sever
O'charleys
12.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Hostess
Buca Di Beppo
10.2017 - 11.2019
- Answered customer inquiries regarding hours, seating, and menu options efficiently.
- Balanced multitasking responsibilities, including phone calls, guest greetings, and reservation updates.
- Provided a welcoming atmosphere for customers throughout their dining experience.
- Handled reservations and to-go orders by phone while communicating accurate wait times.
- Trained new host staff on professional demeanor and effective work practices.
- Reduced customer service complaints by managing expectations during peak periods.
Education
No Degree - Cosmetology
Empire Beauty School
Indianapolis, IN02-2026
No Degree - Esthetician
Empire Beauty School
Indianapolis, IN10-2019
High School Diploma -
Franklin Community High School
Franklin, IN05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Sales expertise
- Suggestive selling
- Memory retention
- Service prioritization
- Multitasking and organization
Certification
- Esthetician License - October 2019
- Mink eye lash extensions Training - August 2019
Timeline
Sever
O'charleys
12.2023 - 02.2024
Hostess
Buca Di Beppo
10.2017 - 11.2019
No Degree - Cosmetology
Empire Beauty School
No Degree - Esthetician
Empire Beauty School
High School Diploma -
Franklin Community High School
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