Summary
Overview
Work History
Education
Skills
Timeline
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Megan Kooistra

Auburn

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

4
4
years of professional experience

Work History

Student Nurse Technician

Parkview Regional Medical Center
05.2023 - Current
  • Worked with staff to develop and implement treatment plans.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
  • Exhibited excellent time management skills when prioritizing multiple tasks simultaneously under high-pressure situations.
  • Assisted nursing staff in maintaining a clean and safe environment for patients, reducing the risk of infections.
  • Maintained patient stability by checking vital signs and weight.
  • Enhanced patient care by providing compassionate support and assistance with daily living activities.

Barista Shift Lead

Five Lakes Coffee
11.2020 - 01.2023
  • Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
  • Monitored customer feedback to improve barista performance and customer service.
  • Participated in ongoing training sessions to stay current with company policies, procedures, and product offerings.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
  • Coordinated staff schedules efficiently to ensure adequate coverage during peak business hours and minimize labor costs.

Ice Cream Server

Dave's Dairy Freeze (under New Name Now)
04.2020 - 08.2020
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Collaborated with team members to maintain smooth operations during high-volume periods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Handled cash transactions accurately, promoting trust between the business and its customers.

Education

Bachelor of Science - Nursing

Indiana Wesleyan University
Marion, IN
05.2026

High School Diploma -

Lakewood Park Christian School
Auburn, IN
06.2022

Skills

  • Professional Demeanor
  • Exceptional customer service
  • Friendly and outgoing
  • New Hire Training
  • Cleanliness standards
  • Cash Handling
  • Clinical judgment
  • Communication

Timeline

Student Nurse Technician

Parkview Regional Medical Center
05.2023 - Current

Barista Shift Lead

Five Lakes Coffee
11.2020 - 01.2023

Ice Cream Server

Dave's Dairy Freeze (under New Name Now)
04.2020 - 08.2020

Bachelor of Science - Nursing

Indiana Wesleyan University

High School Diploma -

Lakewood Park Christian School

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Megan Kooistra