Megan Ludlow
Indianapolis
Summary
Dynamic Shift Supervisor at Starbucks Coffee Company with expertise in staff development and conflict resolution. Proven track record in enhancing customer satisfaction and operational efficiency. Skilled in inventory control and cash handling, fostering a positive team environment while driving sales through exceptional service and personalized customer interactions.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks Coffee Company
10.2020 - Current
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Barista
Starbucks Coffee Company
07.2020 - 10.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2026
Skills
- Shift reporting
- Attendance oversight
- Inventory control and record keeping
- Safety reviews
- Cash handling
- Staff development
- Employee training
- Strategic planning
- Conflict resolution techniques
- Customer-oriented
- Coffee Master
Accomplishments
- Awarded Barista Champion of District 448 in 2024.
- Became a Coffee Master in Summer 2025.
- Supervised team of up to 13 staff members.
- Documented and resolved internal conflicts which led to a more positive work environment.
- Achieved consistently low drive times before, during, and after peak business hours in a high-volume store.
Timeline
Shift Supervisor
Starbucks Coffee Company
10.2020 - Current
Barista
Starbucks Coffee Company
07.2020 - 10.2020
Bachelor of Arts - Psychology
Arizona State University