MEGAN MILEY
Monticello
Summary
Detail-oriented professional committed to delivering exceptional customer service and support. Proficient in training practices and adept at identifying and implementing effective solutions tailored to diverse client needs. Possesses excellent communication skills and a proven ability to prioritize tasks efficiently. Experienced in data entry, various training techniques, and maintaining strict HIPAA compliance, ensuring a high standard of service in all interactions.
Overview
4
4
years of professional experience
Work History
Customer Service Rep/Medicaid Stretch Trainer
Senture
04.2024 - Current
- Addressed customer concerns promptly to enhance satisfaction and loyalty.
- Managed high-stress situations effectively while resolving disputes with professionalism.
- Navigated process and procedure documents to ensure compliance and efficiency.
- Developed training materials tailored to diverse learning styles and needs.
- Assessed employee performance through comprehensive feedback and evaluation methods.
- Utilized role-playing, lectures, and simulations for varied instructional delivery.
- Applied extensive knowledge of Medicaid insurance and procedures to support clients.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Registered Behavior Technician (RBT)
Piece by Piece Autism Center LLC
09.2023 - 04.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Used shaping and chaining procedures, discrete trial training and incidence teaching during therapy.
- Identified goals and implemented strategies to reinforce desired behaviors by working collaboratively with family and treatment team members.
Machine Operator/Production Support
EASTON TECHNICAL PRODUCTS
04.2021 - 09.2023
- Scheduled and assigned products to the entire production team.
- Followed detailed instructions to operate machines with accuracy, and produce quality products.
- Set up and adjusted equipment, and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards, and safety guidelines.
- Controlled inventory and entered specific data into the computer system.
Education
Associate of Applied Science - Human Services
Kaplan University
Davenport, Iowa03.2014
Skills
- Teaching
- Remote learning
- Microsoft Word
- Organizational skills
- Microsoft Office
- HIPAA
- Communication skills
- Data entry
- Phone etiquette
- Customer service
- Training
- Multitasking
- Computer Proficient
Timeline
Customer Service Rep/Medicaid Stretch Trainer
Senture
04.2024 - Current
Registered Behavior Technician (RBT)
Piece by Piece Autism Center LLC
09.2023 - 04.2024
Machine Operator/Production Support
EASTON TECHNICAL PRODUCTS
04.2021 - 09.2023
Associate of Applied Science - Human Services
Kaplan University
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