Megan Stephenson
Pendleton
Summary
Dynamic leader with a proven track record at The Hartford, excelling in strategic recovery initiatives and team mentorship. Skilled in data analytics and conflict resolution, driving process improvements and maximizing outcomes. Adept at fostering client relationships and managing priorities in fast-paced environments, ensuring compliance and delivering exceptional results.
Overview
15
15
years of professional experience
Work History
Group Benefits Recovery Team Lead
The Hartford
04.2021 - Current
- Lead and mentor a team of high performing Recovery Specialists.
- Oversee third-party liability settlements with a focus on maximizing recovery outcomes.
- Monitor team performance metrics against key performance metrics, identifying areas for improvement and implementing strategies to achieve targets.
- Promote a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Clearly communicate expectations and performance metrics; develop action plans through 1:1 coaching sessions and team huddles.
- Build and maintain strong relationships with clients, ensuring their needs are met and their expectations are managed effectively.
- Utilize data analytics to identify patterns, trends, and execute strategic plans to deliver outcomes.
- Develop initiatives to boost team morale and engagement, while modeling our commitment to excellence, professionalism, and adherence to company values.
- Coordinate and monitor new hire onboarding and training development opportunities.
- Use strategic-thinking and conflict resolution techniques to resolve complex scenarios.
- Lead root cause problem solving sessions with a focus on process efficiency and continuous improvement.
- Work closely with Compliance and Legal departments to ensure all recovery actions comply with industry and jurisdictional regulations.
- Proven track record of delivering successful outcomes, while eliminating waste.
Claims Recovery Specialist
The Hartford
08.2010 - 04.2021
- Conduct detailed liability investigations with a focus on maximizing recovery outcomes.
- Effectively negotiate with law firms and other insurance carriers to secure favorable resolutions and increase revenue.
- Operate with a deep understanding of state statutes and policy language, ensuring our recovery rights are upheld and enforced.
- Manage financial accuracy on high value claims to ensure appropriate file management.
ABA Therapist
Applied Behavior Center for Autism
10.2014 - 08.2015
- Provided intensive one-on-one ABA therapy for individuals ages 5-21 in multiple environments (center, school and home).
- Implemented behavior intervention plans, increasing positive behaviors and developing coping strategies for managing emotions more effectively.
Server
The Cheesecake Factory
06.2013 - 08.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Prioritized tasks in a fast-paced environment while ensuring customer satisfaction throughout their fine dining experience.
Education
Bachelor of Science - Social And Behavioral Sciences
Indiana University, Bloomington
Bloomington, INSkills
- Strong leadership skills that foster high engagement through mentorship and coaching
- Excellent presentation, oral, written, and interpersonal communication skills to foster high engagement
- Ability to manage competing priorities in a fast-paced environment with a proven track record for success
- Possess analytical and critical thinking skills; Solid technology acumen and proficiency with MS office
- Demonstrated ability to be adaptable in a changing environment with shifting priorities and ability to promote continuous improvement
- Experience managing multiple and complex initiatives concurrently while maintaining the customer experience
- Excellent problem-solving and conflict resolution skills with the capability to resolve difficult issues independently
Languages
English
Timeline
Group Benefits Recovery Team Lead
The Hartford
04.2021 - Current
ABA Therapist
Applied Behavior Center for Autism
10.2014 - 08.2015
Server
The Cheesecake Factory
06.2013 - 08.2015
Claims Recovery Specialist
The Hartford
08.2010 - 04.2021
Bachelor of Science - Social And Behavioral Sciences
Indiana University, Bloomington
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