Summary

Overview

Work History

Education

Skills

Timeline

Megan Vela-Braxton

Noblesville

Summary

Dedicated customer service professional with a strong background in resolving complex claims and delivering empathetic support. Expertise in navigating high-stakes scenarios while maintaining respectful communication, leading to exceptional customer experiences. Focused on leveraging skills to enhance service delivery in the retail sector.

Overview

years of professional experience

Work History

Claims Specialist I / Customer Care Professional III

LTCG

Carmel

12.2014 - Current

Processed complex Long-Term Care (LTC) claims through detailed review of internal databases, client guidelines, and policy contract language, ensuring accurate resolution of sensitive customer cases.
Clarified policy details and claim statuses for clients, delivering empathetic service during stressful life events.
Reviewed claims for accuracy and compliance with company policies.
Processed insurance claims using proprietary software systems.
Collaborated with healthcare providers to gather necessary documentation.

Collector I

Sallie Mae

Fishers

04.2010 - 08.2014

Negotiated payment arrangements with clients, clearly communicating account details and policies while maintaining respect and accuracy during sensitive financial discussions.
Managed collections of student loans ensuring compliance with regulations.
Communicated effectively with borrowers to resolve payment issues.
Utilized proprietary software to track account statuses and payment histories.

Cashier

K&G Superstore

Indianapolis

12.2009 - 04.2010

Represented the store in a high-volume retail environment, assisting customers with apparel selection and fitting while executing accurate point-of-sale transactions for seamless checkout.
Processed customer transactions efficiently at K&G Superstore.
Maintained accurate cash drawer and balanced registers daily.
Assisted customers with product inquiries and store navigation.

Certified Trainer

IHOP

08.2006 - 04.2010

Trained and mentored new staff on standard operating procedures and customer service protocols, enhancing team capability in delivering responsive guest care.
Developed training materials for staff onboarding and continuous education.
Conducted interactive training sessions to enhance team skills and performance.
Facilitated workshops on customer service excellence and operational procedures.

Assistant

Gary Police Department

Gary

06.2004 - 08.2004

Managed administrative files, fielded public inquiries, and scheduled gun permit appointments in high-stakes law enforcement environment, providing respectful and responsive support for officers and community members.
Assisted officers with administrative tasks and document preparation.
Managed scheduling for department meetings and community events.
Coordinated communication between staff and external agencies effectively.