MEGANA S
System Engineer
Bengaluru
Summary
Results-driven IT Infrastructure Support Engineer with over 4 years of experience in managing enterprise-level Windows environments, including Windows Server, Active Directory, Azure AD, Microsoft 365, VPN, and endpoint administration. Proven expertise in incident management, access control, system monitoring, and patch management ensures adherence to SLAs, security compliance, and high availability of mission-critical infrastructure. A strong commitment to optimizing system performance and enhancing user experience drives continuous improvement initiatives within IT operations. Adept at collaborating with cross-functional teams to deliver effective solutions that align with organizational goals.
Overview
2
2
years of professional experience
4
4
Certifications
4
4
Languages
Work History
IT Infrastructure Support Engineer
Happiest Minds Technology
06.2025 - Current
- Monitored Windows Servers for CPU, memory, and disk utilization alerts; performed root cause analysis and troubleshooting to maintain high system availability.
- Executed regular patch management and security updates for Windows servers and client endpoints to ensure compliance and vulnerability mitigation.
- Administered Active Directory (AD DS) including user provisioning, password resets, account unlocks, distribution list (DL) creation, and security group management.
- Managed Azure AD (Microsoft Entra ID) user lifecycle and assigned Microsoft 365 licenses based on role-based access requirements.
- Provided technical support for Microsoft 365 services including Outlook, SharePoint Online, Teams, and shared network drives.
- Configured and troubleshot FortiClient VPN connectivity issues for remote users to ensure secure remote access.
- Delivered remote desktop (RDP) support and performed remote troubleshooting using enterprise IT support tools.
- Configured and resolved network printer and shared printer connectivity issues within LAN environments.
- Diagnosed and resolved hardware issues related to laptops, desktops, keyboards, and peripheral devices.
- Managed Microsoft Dynamics NAV user access and application-level permission controls.
- Maintained IT asset inventory records and coordinated system allocation and decommissioning processes.
- Delivered L1/L2 end-user support, resolving technical incidents while minimizing business disruption and downtime.
Senior Systems Engineer
Cognizant Technology Solutions
10.2023 - 06.2025
- Managed end-to-end Incident Management lifecycle in enterprise environments, investigating and resolving applications, software, and user access-related issues using ServiceNow in alignment with SLA and ITIL processes.
- Administered user access management includes provisioning, modification, and revocation of user/service accounts in Active Directory, ensuring compliance with security policies.
- Generated operational and performance reports (MTD, backlog, queue status, SLA compliance) to support service monitoring and continuous improvement initiatives.
- Handled escalation management by conducting root cause analysis (RCA), participating in client calls, and providing resolution strategies to maintain service quality.
- Supported and troubleshot end-user applications and authentication systems including IP telephony and RSA tokens, ensuring minimal downtime and business continuity.
- Delivered L1/L2 IT support in enterprise environments, managing incident lifecycle using ServiceNow, troubleshooting application, software, user access, VPN (FortiClient), and system-related issues while adhering to SLA and ITIL processes.
- Administered Active Directory and Azure AD (Entra ID) including user provisioning, access control, Microsoft 365 license management, SCCM-based software deployment, server monitoring, and patch management to ensure system availability and security compliance.
- Generated operational and SLA reports (MTD, backlog, queue status), supported escalation management, and provided end-user support for Microsoft 365, IP telephony, RSA authentication, printers, hardware, and IT asset lifecycle management.
Education
Bachelor of Science - Computer Science
Periyar University – MGR College of Arts And Science
Tamil Nadu, India 04.2001 -
Skills
Infrastructure & Server Management
Server Monitoring (CPU, Disk Alerts, Performance Monitoring)
Windows Server Administration
Patching & Update Management
RDP Configuration & Troubleshooting
Active Directory & Azure
Azure AD User & License Management
Certification
Microsoft Azure – Fundamentals (AZ-900)
Interests
Art, Travel, Music
Timeline
IT Infrastructure Support Engineer
Happiest Minds Technology
06.2025 - Current
Senior Systems Engineer
Cognizant Technology Solutions
10.2023 - 06.2025
Bachelor of Science - Computer Science
Periyar University – MGR College of Arts And Science
04.2001 -