MEGANATHAN K
Bangalore
Summary
IT Manager with 9 years of experience successfully leading teams in strategizing, deploying, and maintaining complex IT initiatives. Spearheaded the successful implementation of a new network architecture that increased system performance cutting energy consumption costs, Managed finances for the IT Department, savings on the overall expenditure and introduced an online collaboration platform that improved employee productivity.
Overview
8
8
years of professional experience
Work History
IT Manager
Werize
09.2021 - Current
- Overall daily performance of computer systems and ensuring network functionality. This includes ensuring all systems are running efficiently, monitoring for potential failures, and taking corrective action as needed to reduce downtime.
- Google Workspace Administration: Manage, configure, and troubleshoot Exchange and associated email systems, including mailbox management, distribution lists, and email security. User management and rules creation, GCPW implementation.
- Office 365 Administration: administer and support O365 environments, including user management, mail flow, and collaboration tools.
- Configuring, maintaining, and troubleshooting network infrastructure components such as routers, switches, firewalls, APs, VPNs, DNS, and DHCP.
- Strong understanding of network concepts, protocols, and set up; manage and troubleshoot LANs, WANs, VPNs, and network hardware; port management.
- Experience in VPN technologies (IPsec, SSL VPN, zero trust network).
- Hands-on experience with Google MDM, ManageEngine, and Sophos Endpoint Security, Seqrite endpoint security.
- Experience with DLP (Endpoint security, G Suite).
- Maintain and manage Active Directory (AD) services, including user accounts, group policies, and access controls.
- Maintain an accurate inventory of all IT assets, including hardware, software, and licenses.
- IT asset management tools and software.
- Patch Management and Software Installations: Implement patch management and vulnerability management strategies, and oversee software deployments across the organization.
- (ManageEngine)
- Bandwidth planning and ISP coordination.
- Lead and manage the IT department, including recruitment, training, and performance evaluation of IT staff.
- Daily tasks surrounding the ticketing system include checking and resolving incidents and processing request tickets that are in the queue.
- (Jira ticketing system)
- End user asset/software procurement, hardening, and maintenance.
- IT procurement sources and purchases technology; vendor management maintains and optimizes supplier relationships.
- Familiarity with various operating systems and platforms (e.g., Windows, Linux, Mac OS).
- Manage MDM (currently using Google) control, secure, and monitor the company's devices that are connected to our network, and ensure that employees are compliant and following safety protocols.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
System Administrator
Cropin Technology Pvt Ltd
06.2018 - 09.2021
- Configured, troubleshot, and upgraded Firewalls for Manage clients, which included network and or resource access, software, or hardware problems
- Creation and management of firewall, assign access rights and permission to use internet facility- Sophos firewall
- Resolved problems, performed upgrades, and maintained end user Mac Pc's
- MAC issue resolution iMac, MacBook, MacBook Pro
- Installing and configuring office 365 and creating users and controlling admin console
- Managed email set up spam controls and ensured that virus protection was up to date
- Installed and maintained various network services and related equipment and devices
- Profound understanding of LAN and WAN management
- Wireless Troubleshooting
- Configure the firewall & Mac binding
- Managed User Accounts on SAMBA AD & Windows Platform (Creation, Deletion, Permissions)
- Installation and troubleshooting of Operating systems like Mac OS / Windows 10 Professional/Windows 7 Pro/Ubuntu 18.4/Ubuntu 16.04
- Daily responsibilities as a team member where to assist in Desktop's, Laptop's, and Server's related issues
- Managed Group Policy Objects (GPOs) throughout the Samba Active Directory (AD) enterprise
System Administrator
Zygox Infotech Pvt Ltd
09.2017 - 06.2018
- Install, configure, and maintain desktop hardware and software components, including operating systems, applications, and peripherals
- Provide technical support and troubleshooting for desktop-related issues, including hardware failures, software glitches, and network connectivity problems
- Collaborate with IT teams to ensure desktop systems are integrated and aligned with overall IT infrastructure and security policies
- Set up and deploy new desktop systems, including hardware assembly, software installation, and user configuration
- Respond to user requests and inquiries, providing timely and effective technical assistance and guidance
- Perform routine maintenance tasks, such as system backups, disk cleanup, and software updates, to ensure optimal desktop performance
- Create and maintain documentation for desktop-related procedures, troubleshooting guides, and knowledge base articles
- Collaborate with vendors and service providers for procurement, repair, and replacement of desktop hardware and peripheral
Customer Support Engineer
Genius Consultancy Ltd
10.2016 - 08.2017
- Provide technical assistance and support to end users
- Diagnose and troubleshoot technical issues reported by users
- Log and track support incidents using a ticketing system
- Prioritize and escalate incidents based on impact and urgency
- Contribute to the creation and maintenance of a knowledge base
- Assist with remote support for off-site users
- Assist in the setup and maintenance of hardware and software
- Monitor system performance and identify potential issues
- Maintain documentation of support activities and generate reports
- Provide excellent customer service and manage user expectation
Education
B. Tech - IT
Anna University
01.2014
Diploma - Information Technology
DOTE of Tamilnadu
01.2011
HSC -
State Board of Tamilnadu
01.2008
SSLC -
State Board of Tamilnadu
01.2006
Skills
- Google workspace administration
- Teamwork and Collaboration
- Network Infrastructure
- IT Infrastructure Support
- New office setup
- Asset & Vendor Management
- Technology Integration
- Hardware troubleshooting
- Infrastructure development
- Security improvements
- EMS cloud
- Jira ticketing tools
- Active directory
- MDM( Mobile device management)
- Audit Implementation
- Team Development
- Application support
- Software licenses and patches
- Network Security
- IT Security Management
- Time Management
- Information Security
- Vendor Management
- Documentation And Reporting
Timeline
IT Manager
Werize
09.2021 - Current
System Administrator
Cropin Technology Pvt Ltd
06.2018 - 09.2021
System Administrator
Zygox Infotech Pvt Ltd
09.2017 - 06.2018
Customer Support Engineer
Genius Consultancy Ltd
10.2016 - 08.2017
B. Tech - IT
Anna University
Diploma - Information Technology
DOTE of Tamilnadu
HSC -
State Board of Tamilnadu
SSLC -
State Board of Tamilnadu
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