Megh Singh
Meerut
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Associate
Tech Mahindra Limited
Noida
08.2021 - 08.2022
- Analyzed customer service trends and created solutions to address them.
- Resolved customer inquiries in a timely manner.
- Provided technical support to customers via phone, email, and chat.
- Investigated and troubleshot customer issues to determine the best course of action.
- Collaborated with other departments to resolve complex issues quickly.
Trainer
Tech Mahindra Limited
Noida
08.2022 - Current
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Analyzed data from pre-and post-training assessments to measure effectiveness of training programs.
- Collaborated with subject matter experts to ensure accuracy of content being delivered to trainees.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Provided support for trainers in order to ensure successful delivery of courses.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
MBA - Marketing Management And Research
Deewan Institution of Management & Studies
Meerut 08-2020
BBA - Business Management
Apex Institution of Management & Studies , Meerut
Meerut 10-2017
Intermediate - Commerce
Meerut Public School
Meerut 09-2014
High School Diploma -
Meerut Public School
Meerut 10-2011
Skills
- Exceptional Organizational Skills
- Escalation Management
- Protocol Development
- True Problem-Solver
- Staff Training
- Documentation and Reporting
- Performance Improvement
- Customer Service Background
- Hiring and Training
- Training and Development
Accomplishments
- Pat On The Back Award ( 06-November-2023 )
- Pat On The Back Award ( 21-May-2024 )
- Bravo Award ( 22-May-2024 )
Languages
Hindi
First Language
English
Upper Intermediate
B2
Certification
- Human Resources Analytics ( Coursera ) ( University of California, Irvine - The Paul Merage School of Business )
- Human Resources Management ( Internshala ) : Certificate No:- 5q97ojirjd5
Timeline
Trainer
Tech Mahindra Limited
08.2022 - Current
Customer Support Associate
Tech Mahindra Limited
08.2021 - 08.2022
- Human Resources Analytics ( Coursera ) ( University of California, Irvine - The Paul Merage School of Business )
- Human Resources Management ( Internshala ) : Certificate No:- 5q97ojirjd5
MBA - Marketing Management And Research
Deewan Institution of Management & Studies
BBA - Business Management
Apex Institution of Management & Studies , Meerut
Intermediate - Commerce
Meerut Public School
High School Diploma -
Meerut Public School
Similar Profiles
Saher Ahamad KhanSaher Ahamad Khan
Admin HR Executive at Tech Mahindra LimitedAdmin HR Executive at Tech Mahindra Limited
P Srujan BabuP Srujan Babu
Incident Manager at Tech Mahindra LimitedIncident Manager at Tech Mahindra Limited
Afreen Aftabuddin SayyedAfreen Aftabuddin Sayyed
Team Leader, Sales Operations at Tech Mahindra LimitedTeam Leader, Sales Operations at Tech Mahindra Limited