MEGHA B

Results-driven Associate Manager with 8 years of experience in operations and fraud investigation. Proven track record in mentoring teams to achieve high performance while maintaining a focus on financial risk management. Expertise in quantitative analysis, regulatory compliance, and predictive modeling, complemented by strong skills in communication and strategic planning to effectively mitigate risks.

• Lean Six Sigma - Jan 2025

LinkedIn Learning

• Agile Foundations - Jan 2025 LinkedIn Learning
• Cybersecurity Foundations: Governance, Risk, and Compliance (GRC) - Jan 2025

LinkedIn Learning

• GC Escalations Ticket Tracker (TT) Mechanism (01/01/21 - 31/12/22)

Identified the need for a mechanism to streamline the TT process for better tracking, accountability, and customer experience. Built a TT process with a potential list of root causes, engaged with the workflow management team to carve out off-queue headcount.

• Gift Cards(GC) New Hire Curriculum (01/01/20 - 31/12/21)

 Identified and proposed the requirement for an exclusive GC Training content and led the creation of GC New Hire Training Content. Introduced the concept of simulation-based learning. Worked extensively with the Global Process Owners, Instructional Design (ID), IT, Training Ops, and Manager and Analysts to work on the framework and plan of action.

• Gift Cards Guided Workflow (GC GWF) (01/01/20 - 31/12/22)

Led the project on a global scale for all GC language stores by designing workflows that streamline operations and minimize manual investigation, thereby paving the way for easier automation. GWF was a continuous improvement project that was supposed to be updated regularly based on ongoing process improvements and fraud checks. Conducted weekly and bi-weekly meetings with analysts, managers, and operations staff to update all activities and track progress through reports with week-on-week analysis. This ensured that the project's objectives were being met and errors were addressed in a timely manner.

September 2023 - August 2024

• I took a career break to address some unexpected personal matters, which have now been fully resolved. I am excited and ready to re-enter the workforce with renewed energy and focus.
• During this time, I also dedicated myself to meaningful engagements. I volunteered with Bharavase, a Bengaluru-based NGO established in 2019, which operates across five key areas: hunger alleviation, poverty reduction, awareness campaigns, women’s empowerment, and health initiatives. This experience allowed me to contribute to causes I deeply care about while honing my organizational and interpersonal skills.
• In addition, I pursued my passion for photography as a freelance photographer at Frozen Moments Studio in Bengaluru, which further enriched my creativity and project management abilities.

I would be open to elaborate more if you have further questions.