Megha Chaudhary
Noida
Summary
Abilities in handling multiple priorities and executing tasks, with a genuine interest in personal and professional development. Excellent communication & interpersonal ability with skills in grasping new concept quickly, possesses excellent problem solving skills.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
Barclays- Delayed Payments
Noida
10.2023 - Current
- Make outbound calls for cases which gets triggered in Falcon for further fraudulent checks.
- Act as a first line of defence to stop fraud/Scam by analysing account activities.
- Well versed in root cause analysis regarding complex financial fraudlent transactions and verifying customers data.
- Understanding of sanctions,fraud,KYC,CDD,EDD,identifying red flags and AML.
- Familiar with risk awareness,control measure and ERMF.
- Worked on Falcon and Full Serve for triggers transactions and calling customers.
- Excellent time management & ability of meeting deadlines & monthly benchmarks.
- Works well virtually, in teams & independently.
- Identifying mitigation and risks by adhering to relevant risk and compliance policies and procedures.
- Proficiency in MS Excel, PowerPoint & MS Word.
Fraud Analyst
Barclays- MCCB
Noida
10.2022 - 10.2023
- Working with Barclays bank group. The process involves working on exceptions failing in repair queue as per the fall rate which the system can’t process automatically thereby requiring the manual interventions.
- Process Manual instructions received on fund transfers for global currencies.
- Review research and dispose of funds transfer by crediting client accounts or returning funds to remitting bank.
- Successfully managed 4 processes(corporate, premier, retail, DC)
- Working on IBAN, swift codes, routing number for international transactions.
- Processing Chaps, SEPA & cross border transactions.
- Analyzing and monitoring queues to reduce the turnaround time.
- Handled Authorization queue which involves providing
- 2nd level authorization for the payments to be released.
Process Specialist
Wipro
06.2021 - 08.2022
- Solving queries of exiting employees (APAC).
- Collating data (Analysis reports,Capacity trackers,Routing trackers).
- Working on emails and calls and also assigning queries on the intranet portal to the HRC's.
- Compliance is followed as set by the client & Wipro Initiating, discussing & updating the SOP'S after consulting with the SME
- Organizing Fun Fridays & other team engagement events virtually.
- Understanding the rating experience from requester's & implementing feedback for smoother working of the process.
- Assisting clients over video calls and resolving their queries with respect to exit procedures
- Guiding and training the new hires on the process and acting as a sole point of contact for them
- Auditing the cases for the new hires before being sent out to the clients
Process Advisor
Remediation Customer Services Noida
11.2020 - 06.2021
Process Advisor
Barclays Bank Private Limited, Kelly Services India PVT LTD
02.2019 - 09.2020
- Achievements/Tasks
- Handle customer complaints and make payments to customer's account
- Ensuring that all unresolved cases / queries are allocated to the respective queue(s)
- Escalate complaints and resolve queries by tracking them internally and escalate onshore if necessary Responsible for the management of own daily workload
- Ensure complaints are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service
- Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimize the risk to the business and the customer
- Assist Team Manager / Process Expert in administration of the section, including organizing workflow, queue management and query resolution
- Ensure adherence to time schedules.
Education
Bsc. Biology -
CCS,University
Ghaziabad, UP2018
12th -
CBSE
Ghaziabad, UP2015
10th -
CBSE
Ghaziabad, UP2013
Skills
- Customer Service
- Teamwork
- Communication Skills
- Collaboration
- Conflict Resolution
- Empathy
- Decision Making
- Problem Solving
- Escalation Handling
- Good interpersonal skills
Timeline
Fraud Analyst
Barclays- Delayed Payments
10.2023 - Current
Fraud Analyst
Barclays- MCCB
10.2022 - 10.2023
Process Specialist
Wipro
06.2021 - 08.2022
Process Advisor
Remediation Customer Services Noida
11.2020 - 06.2021
Process Advisor
Barclays Bank Private Limited, Kelly Services India PVT LTD
02.2019 - 09.2020
Bsc. Biology -
CCS,University
12th -
CBSE
10th -
CBSE