MEGHA CHAWLA

Experienced P&C/Direct Insurance Professional with 16+ years of diverse experience in governance, underwriting, claims management, client servicing, relationship management, and operational excellence. Proven ability to align risk and compliance strategies with business objectives, implement process improvements, and cultivate strong stakeholder relationships. Seeking to leverage deep industry knowledge and track record of delivering impactful results for a growth-oriented organization, while pursuing continuous personal and professional growth.

• Diploma in Marine Cargo Insurance, National Insurance Academy Pune with International Union of Marine Insurance Accreditation, 03/01/23
• Fellow – General Insurance (FIII), Insurance Institute of India, Mumbai, 01/01/09
• Associate – General Insurance (AIII), Insurance Institute of India, Mumbai, 01/01/08

• Risk and Compliance, Leading strategic discussions on outsourcing risks, including concentration risk, through Outsourcing Round Table initiatives., Reviewed the Managing General Agent (MGA) framework, aligning operations with evolving regulatory requirements., Strengthened the Risk and Control Self-Assessment (RCSA) process during periods of organizational change, enhancing control robustness and risk visibility.
• Governance and Risk Management, Conduct periodic Risk and Control Self-Assessments (RCSA) to identify control gaps, implement remediation plans, and drive continuous team learning., Manage the full lifecycle of Operational Events (OEs) and Issues in OneORM, including logging, tracking, and validating closure with precision., Ensure high data quality standards with outsourcing partners, leveraging KPI dashboards and quarterly sample testing for performance insights., Support internal and external audits and compliance reviews, ensuring timely, accurate, and audit-ready documentation., Collaborate closely with compliance officers on risk and regulatory initiatives, contributing to a strong control environment., Prepare and present Governance KPIs and insights during bi-monthly Operations Management Team (Ops MT) meetings, influencing strategic decisions.
• Underwriting Assessment, Conduct in-depth analysis of assessed risks through claims operations and process reviews., Advise insured clients on risk improvement strategies to minimize future claims exposure., Investigate client backgrounds, including claims history and market credibility, prior to risk acceptance., Collaborate with underwriters to identify and communicate uncovered risks in the open market.
• Risk/Loss Assessment, Gather and analyze risk data using standardized templates and photographic documentation., Review and refine detailed risk assessment reports for accuracy and clarity., Provide on-site risk advisory to clients, recommending actionable improvements and risk mitigation programs., Coordinate with underwriters, brokers, client representatives, and insurance consultants to ensure comprehensive risk evaluation.
• Customer Acquisition & Servicing, Possess domain expertise across Health, Casualty, Commercial, Group, and Individual insurance products., Acquire new corporate and individual clients through strategic referral channels., Assess client risk management needs and deliver tailored insurance solutions., Serve as a single point of contact, ensuring seamless and responsive client service., Maintain high client retention through consistent service excellence and relationship management.
• Liaison/Coordination/CRM, Act as a key liaison for clients, resolving escalated concerns and ensuring timely claim settlements., Follow up proactively to expedite claim disbursements and maintain service standards., Support underwriters in resolving legacy disputes and complex claim scenarios.
• Claims Management, Evaluate total loss and major claims (casualty and commercial) for policy coverage and validity., Manage long-term casualty claims, conducting periodic reassessments and recommending settlements., Assist underwriters in legal proceedings by providing court evidence, affidavits, and expert input., Ensure adherence to defined TATs and report claim trends and escalations to senior management.