Megha Desai
Customer Service Executive
Vijayawada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Took a long break from career post wedding, but keen and raring to resume my career.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Executive
IDBI Bank
Hyderabad
04.2004 - 06.2005
- Cahier / Teller Operations
- Demat Operations
- DD/PO Issuance & Transfers
- Government Business Module (TDS)
- ATM Replenishment Operations
- Events Management
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to in-bank customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled investments.
- Described product and service details to customers to provide information on benefits and advantages.
- Recommended products to customers, thoroughly explaining details.
Customer Service Executive
HSBC
Hyderabad
06.2003 - 04.2004
- Provided primary customer support to customers.
- Providing information to customers regarding their accounts and balance sheet, guiding in Money Transfers, Bill payments.
- Based on the customers' specific requirements, guiding them to the appropriate department.
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Education
Bachelor of Commerce -
Shadan Degree College For Women
Hyderabad 06.1998 - 05.2001
P.G.D.B.M in HRA - Human Resources Management
Siva Sivani Institute of Management
Hyderabad 06.2001 - 04.2003
Skills
Complaint resolution
Documentation and notes
Company policy adherence
Relationship building
Presentation skills
Professional telephone demeanor
Administrative support
Communication Skills
Crisis Management
Inter Personal Skills
Timeline
Customer Service Executive
IDBI Bank
04.2004 - 06.2005
Customer Service Executive
HSBC
06.2003 - 04.2004
P.G.D.B.M in HRA - Human Resources Management
Siva Sivani Institute of Management
06.2001 - 04.2003
Bachelor of Commerce -
Shadan Degree College For Women
06.1998 - 05.2001