Megha Gangurde
Salesforce Certified Administrator
Pune
Summary
Experienced Salesforce Administrator/Business Analyst with over 6 years of experience in Administrative activities and Business analysis.
Understanding and analyzing functional requirements and suggesting best practices. Building complex customization with implementation experience in Sales Cloud and Service Cloud.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Salesforce System Administrator
Salesforce
Hyderabad
09.2022 - Current
- Worked with client and project team to help with requirements gathering, technical design and implementation of the required solution using Salesforce based on the customer's requirements and environment.
- Performed day to day User Management on SFDC Org by configuring all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
- Resolve user support tickets
- Provided post-implementation support to assist end-users and Performed all Salesforce Administrator duties for their clients.
- Responsible for driving end-user adoption by assisting in day-to-day Salesforce CRM support, including the management of system upgrades, releases, change control processes.
- Monitor user adoption of Salesforce tools and provide ongoing user training as needed
Salesforce System Administrator
Cognizant
Pune
02.2020 - Current
- New user creation in Salesforce.com org
- Ensured security settings on Salesforce are continuously up to date.
- Creation and update of roles, profiles, sharing rules, permission sets and field level security.
- Customized databases: new fields, workflows, page layouts and complex formulas
- Developed and maintained custom reports and dashboards in Salesforce to provide business intelligence to management
- Managed Salesforce user licenses and user deletion
- Managed the user community on the system (e.g., setup user profiles, security roles and views)
- Managed dashboards, reports, forms, templates, page layouts, workflows, and approvals; create and maintain custom objects, object relationships, standard and custom fields
- Case Management, Email-To-Case, Workflow, Process Builder and Approval Processes
- Supported the existing Salesforce Sales Cloud implementation
- Worked on implementations in Production and sandbox instances
- Analyzed Functional requirements, suggesting best practices to achieve it
- Collection and Documentation of Business, Functional and user requirements.
- Liaison between development and integration teams to achieve the Functional requirements.
- Performed Data updates and imports using Apex Data Loader.
- Proactive workaround suggestions for out-of-scope requests
Technical Support Engineer
Tata Consultancy Services
Pune
05.2018 - 01.2020
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Information Process Specialist
Infosys
Pune
10.2016 - 04.2018
- Identified issues, analyzed information and provided proactive solutions to business critical problems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
Education
Bachelor of Engineering - Information Technology
MET BKC Institute of Engineering
Nashik 06.2012 - 06.2016
Certification
Salesforce Service Cloud Consultant
Timeline
Salesforce Service Cloud Consultant
02-2023
Salesforce System Administrator
Salesforce
09.2022 - Current
Salesforce Advanced Administrator
05-2020
Salesforce Administrator
03-2020
Salesforce System Administrator
Cognizant
02.2020 - Current
Technical Support Engineer
Tata Consultancy Services
05.2018 - 01.2020
Information Process Specialist
Infosys
10.2016 - 04.2018
Bachelor of Engineering - Information Technology
MET BKC Institute of Engineering
06.2012 - 06.2016
Similar Profiles
Krithika SelvanayagamKrithika Selvanayagam
Associate Success Guide at SalesforceAssociate Success Guide at Salesforce
AYAN JANAAYAN JANA
LEAD MEMBER OF TECHNICAL STAFF (LMTS) at SalesforceLEAD MEMBER OF TECHNICAL STAFF (LMTS) at Salesforce
Michelle ZhangMichelle Zhang
Software Engineer LMTS at SalesforceSoftware Engineer LMTS at Salesforce
Ken CohenKen Cohen
Account Executive at SalesforceAccount Executive at Salesforce
Amol Dilip WaniAmol Dilip Wani
Senior Specialist – Client Services Project Manager at NICE Interactive SolutionsSenior Specialist – Client Services Project Manager at NICE Interactive Solutions