Megha Kaushik
Toronto
Summary
Accomplished Product Owner and Business Analyst with a proven track record of delivering impactful solutions across multiple domains and geographies. Highly skilled in business analysis, stakeholder management, and driving data-driven strategies. Proficient in Agile methodologies, ensuring seamless delivery of high-value solutions while meeting strict deadlines.
Demonstrated leadership in cross-functional team collaboration, translating complex business needs into actionable product roadmaps and requirements. Expert in designing innovative dashboards and KPIs, enabling real-time decision-making and improved business performance. Adept at bridging the gap between business and technology, aligning product features with organizational goals to maximize ROI and enhance customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Owner
WLG Limited
11.2021 - Current
- Key contributor in leadership decisions for defining Product vision
- Business presentations to inform divisional strategies.
- Conducted the Sprint demonstration to the stakeholders
- Collaborated with stakeholders to identify business needs and data sources.
- Conducting the official signoff from the key stakeholders of the sprint review.
- Writing user stories with clear acceptance criteria(definition of done).
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Training stakeholders on how to run reports, access their KPIs etc
- Training new folks on Business Analysis and product ownership practices
- Training the end users after Go-Live!
- Created dashboards to monitor and track key performance indicators.
- Optimized data access and storage to improve performance of analytics systems.
- Generated standard and custom reports to provide insights into business performance.
- Designed and developed data pipelines to acquire, clean and process data.
- Created data models to support decision-making processes.
- Provided technical support for troubleshooting analytics and reporting issues.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
Salesforce Project Manager Consultant
VRP Consulting
03.2020 - 11.2021
- Planned, designed, and scheduled phases
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Facilitated workshops to collect project requirements and user feedback.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Generated standard and custom reports to provide insights into business performance.
- Created dashboards to monitor and track key performance indicators.
Sr Business Analyst
Incloud Business Solutions
09.2018 - 03.2020
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Translated technical concepts and information into terms parties could easily comprehend.
- Tested and deployed scalable and highly available software products.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Salesforce Administrator
Power Factors
04.2018 - 09.2018
- Proved successful working within tight deadlines and a fast-paced environment.
- Installed and configured middleware in Linux and Windows environments.
- Modified databases to meet needs and goals determined during planning process.
- Set up and controlled user access levels across databases to protect important data.
- Maintained 300+ users with their daily technical issues or any Salesforce admins issues
- Created Reports and Dashboards for the stakeholders
- Automated Report sending using SF platforms
- Helped Configuring Sales cloud and Service cloud for various partners.
- Setting up Territories, accounts and other custom objects
- Uploading data using dataloader, dataloader.io and other SF data platforms
Salesforce Consultant
CGI
01.2017 - 04.2018
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- User Management in Salesforce- User creation, Profiles, permission sets etc.
- Report/Dashboard creation per Business requirements
- Migration of data using Data Loader
- Understanding Business flow & creating test scenarios & test cases
- Defining a process for the User story status
- Helping offshore automation test team
- Creating Validation Rules, Users for testing
- Supporting User Acceptance Testing(UAT)
Sr. Quality Analyst / BA
Aon Hewitt
06.2013 - 07.2016
- Oversaw test planning, workload balancing and assignment delegation.
- Created test cases and automation scripts.
- Estimated work requirements and labor hours for sprint planning.
- Communicated between product owners and developers to clarify features.
- Worked closely with senior BAs to understand the Business requirements & specking the best solution for it
- Prepared technical Integration documents – Being a part of Integration team, worked closely with the Team Lead and Architect in documenting the Integration design flows
- Documenting the solutions, test cases, reports in Confluence
Education
Professional Management Institute
Bachelor of Science - Engineering
Dronacharya College of Engineering
Gurgaon05-2013
Skills
- Customer-Centric Innovation
- Stakeholder Alignment
- Sprint Planning & Execution
- Agile Execution
- Scalability Planning
- Story Building & Prioritizing
- End-to-End Sales & Service Implementation
- Customer Data Management
- KPIs and Metrics Definition
- Data-Driven Decision Making
- Expert in Report Building
- Solid Hands-On CRM experience
- Migration of CRMs - MS Dynamics to Salesforce
Certification
- Project Management Professional (PMP) - Project Management Institute (PMI).
- Certified Scrum Product Owner(CSPO)
- Salesforce Business Analyst
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce Advanced Administrator
- Salesforce Certified Administrator
- Salesforce App Builder
- International Software Testing Qualifications Board(ISTQB)
Timeline
Product Owner
WLG Limited
11.2021 - Current
Salesforce Project Manager Consultant
VRP Consulting
03.2020 - 11.2021
Sr Business Analyst
Incloud Business Solutions
09.2018 - 03.2020
Salesforce Administrator
Power Factors
04.2018 - 09.2018
Salesforce Consultant
CGI
01.2017 - 04.2018
Sr. Quality Analyst / BA
Aon Hewitt
06.2013 - 07.2016
- Project Management Professional (PMP) - Project Management Institute (PMI).
- Certified Scrum Product Owner(CSPO)
- Salesforce Business Analyst
- Salesforce Sales Cloud Consultant
- Salesforce Service Cloud Consultant
- Salesforce Advanced Administrator
- Salesforce Certified Administrator
- Salesforce App Builder
- International Software Testing Qualifications Board(ISTQB)
Professional Management Institute
Bachelor of Science - Engineering
Dronacharya College of Engineering
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